Let your users subscribe to your status page and receive status updates by e-mail, in Slack, or through webhooks. They can also follow an RSS feed or poll the JSON API.

Enable subscriptions on your status page

1. Go to Status pages → select your status page → Advanced settings.
2. In the Subscribing to status updates section, check Let users subscribe to updates via e-mail and webhook.
3. Click Save changes.

A Get updates button now appears on your status page.

When subscribers are notified

E-mail, Slack, and webhook subscribers get a notification when:

• You publish a status report, status update, or maintenance with Notify status page subscribers selected.
• Automatic status page updates post a report or update when a component goes down, is degraded, or recovers. These always notify subscribers.
• You change the announcement with Notify status page subscribers about the change selected.

Subscribe to specific components

Subscribers can follow the components they choose and get only the updates that affect them. Click Get updates on the status page, check Subscribe to specific components, and select the components to follow.

Slack subscriptions

Get status updates in a Slack channel:

1. In Slack, create an incoming webhook for the channel.
2. On the status page, click Get updates → Slack.
3. Paste the webhook URL, enter your e-mail address, and click Subscribe.

Better Stack posts an intro message to the channel right away. Slack subscriptions need no confirmation e-mail.

Manage subscribers

Go to Status pages → select your status page → Subscribers. From here you can:

• See each subscriber's e-mail address, or the webhook URL for webhook and Slack subscribers.
• See which components each subscriber follows.
• Check who confirmed their subscription in the Double opt-in column.
• Unsubscribe a subscriber.

Import previous subscribers

Already have a list of people who signed up for your status updates elsewhere? Add them in bulk instead of one at a time.

1. Go to Status pages → select your status page → Subscribers, and click Upload.
2. Choose Upload a .csv, .tsv or .txt with one e-mail per line, or Copy & paste subscriber e-mails into the box.
3. To limit what the imported subscribers follow, turn on Subscribe to specific components and check the components. Leave it off to subscribe them to all updates.
4. Click Continue, check the Subscribing to summary, and click Upload.

Imported subscribers are added as confirmed, so they start receiving updates right away with no confirmation e-mail. An e-mail that is already subscribed is not added again.

Subscription confirmation

You get a confirmation e-mail when you subscribe by e-mail or webhook. Click Confirm your subscription in it, and updates start arriving. For a webhook, it goes to the e-mail address you enter with the URL.

Unsubscribing

Every status update e-mail has an unsubscribe link. It opens this page, where one click on Unsubscribe stops the updates, with no login needed.

Troubleshooting

Subscribers not receiving e-mails

1. Ask them to check their spam and junk folders.
2. Check that they confirmed their subscription in the Double opt-in column on your status page's Subscribers tab in Status pages.
3. Check the e-mail address for typos.

Webhook not receiving updates?

See our webhook troubleshooting guide.