Get alerted and resolve incidents with AI SRE on the go

Download the apps from the App Store or Google Play

• Alerts that wake you up: critical alerts sound even when your phone is on silent or in Do Not Disturb, and can repeat until you deal with them.
• Act from the notification: tap Acknowledge, Resolve or I'm unavailable without opening the app.
• Resolve with AI SRE: investigate an incident with AI SRE right from your phone.
• Live status on iPhone: follow the incident on the lock screen and in the Dynamic Island.

Connecting the mobile apps

1. Download the apps from the App Store or Google Play.
2. Open the app and sign in with your work e-mail or single sign-on.
3. Tap Allow notifications when the app asks.

iOS walkthrough

See how to connect the iOS app and set up alerts that bypass silent mode.

Android walkthrough

See how to connect the Android app and set up alerts that bypass silent mode.

Configuring push notifications

Get notified using push notifications and critical alerts for any of your monitors, heartbeats, or integrations.

1. Go to Incidents -> Monitors.
2. Click any monitor and select Configure.
3. Under How should we escalate incidents?, keep Notify the primary responder selected.
4. Under How should we notify the primary responder?, tick both Push notification and Critical alert.

Each phone then gets the kind of alert it's set up for in the app. If you tick only Push notification, phones with Critical alerts turned on get a regular notification instead.

Using an escalation policy?

With an escalation policy selected, notification channels come from the policy's severities.

Configuring notifications in the app

Open the app and tap Settings. Notification settings apply to the organization you're in, on this phone only. If you're in more than one organization, set them up in each.

• Push notifications: get alerts as regular notifications.
• Notification sound: pick the sound for regular notifications.
• Critical alerts: get high-priority alerts that break through Do Not Disturb.
• Critical alert sound: pick the sound for critical alerts.
• Bypass silent mode: critical alerts sound even when your phone is on silent or vibrate.
• Override system volume: critical alerts play at the volume you set with the slider below it, whatever your phone's volume is.
• Repeat alert sound: a critical alert keeps sounding until you tap it.
• Show Live Activities: on iPhone, show the incident's status on the lock screen.

Bypass silent mode, Override system volume and Repeat alert sound need Critical alerts turned on.

Android: make sure critical alerts get through

The app asks for Do Not Disturb access when you set it up. If you skipped it, open your phone's Settings, search for Do Not Disturb access, tap Better Stack On-call and turn on Allow Do Not Disturb.

If Always receive alerts on time shows in the app's Settings, tap it to turn off battery optimization. For your phone brand's own battery settings, see Don't kill my app!

Repeat alerts until you wake up

Turn on Repeat alert sound and a critical alert keeps sounding until you deal with it. It stops when you tap the notification, open the app or answer the alert phone call. It also stops when someone acknowledges or resolves the incident. A phone call that goes to voicemail doesn't stop it.

Turn voicemail off for the most reliable alerts

Disable voicemail to make sure phone call alerts always reach you. Prefer to keep voicemail enabled? Enable critical alerts and disable calls in Settings → Alerts

Apple Watch notifications

While your iPhone is locked and you wear your Apple Watch, iOS sends alerts to the watch and your iPhone stays silent. This applies to critical alerts too. Alerts on the watch use the default sound and don't repeat, so they're easier to miss while you sleep.

To always get alerts on your iPhone:

1. In the Better Stack app, open Settings and tap Always receive alerts on iPhone.
2. Under Forwarding, turn off your Apple Watch.