Severities

Severities are customizable ways of alerting in case of an incident. They are the ideal way to create a pre-set way of alerting that could then be applied to multiple escalation policies.

Severities can include any of the main alerting options:

• Call
• SMS
• E-mail
• Push notification

Creating a new severity:

• Go to Escalation policies.
• Click Create severity.
• Name your severity (see example below).
• Select how you want to be alerted in case of an incident.
• Click Save changes.

Customizing the alerts

Each team member can customize their alerts based on the severities.

Go to Settings → Push notifications and set the way we alert you when there's an incident with a particular severity level.

The alerting options set in severities are always used as a default.