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  1. Welcome to Uptime đź‘‹
  2. Frequently Asked Questions
  3. Monitoring
    1. Get started with monitoring
    2. Working with monitors
    3. Customizing monitors
    4. Monitor types
  4. On-call scheduling and alerting
    1. Get started with on-call
    2. Sending alerts to Slack ↗
    3. Connecting external calendars
    4. Advanced on-call setup
  5. Incidents
    1. Working with incidents
    2. Create incidents manually
    3. Post mortems
    4. Incident silencing
    5. Incident metadata
  6. Status pages
    1. Get started with status pages
    2. Working with status pages
  7. Integrations
    1. Integrating with Better Stack
  8. Team and account management
    1. Team management
    2. Account settings
    3. Audit logs
  9. API
    1. Get started with API
  10. Monitors API
    1. Monitors
    2. Monitor groups
    3. Heartbeats
    4. Heartbeat groups
  11. On-call & Incidents API
    1. On-call calendar
    2. Escalation policies
    3. Escalation policy groups
    4. Severities
    5. Severity groups
    6. Incidents
    7. Comments
  12. Integrations API
    1. New Relic Integrations
    2. Datadog Integrations
    3. AWS CloudWatch Integrations
    4. Azure Integrations
    5. Google Monitoring Integrations
    6. Grafana Integrations
    7. Prometheus Integrations
    8. Email integrations
    9. Incoming webhooks
    10. Slack Integrations
    11. Splunk On-Call integrations
    12. PagerDuty Integrations
  13. Status pages API
    1. Status pages
    2. Status page sections
    3. Status page resources
    4. Status page reports
    5. Status page report updates
  14. Other API
    1. Metadata

Frequently Asked Questions

What User-Agent does Uptime use?

User-Agent HTTP header value
Better Uptime Bot Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

What phone numbers will Uptime call me from?

We encourage you to save the number below so you know who's calling you at 4am.

  • US: (256) 485-4958
  • Europe: +32 460 23 47 47
  • Other countries: +1 256 485 4958

What phone numbers will Uptime use for sending SMS?

US Format International Format
(872) 231-5748 +1 872 231 5748
(872) 269-8180 +1 872 269 8180
(872) 278-6922 +1 872 278 6922
(872) 278-6921 +1 872 278 6921
(872) 766-0008 +1 872 766 0008
(256) 485-4958 +1 256 485 4958
+32 460 23 47 47

What IPs does Uptime use?

Prefer to use User-Agent over IP address allowlisting

We highly recommend you configure your firewall based on our User-Agent since our IPs will change without prior notice. We need to be able to change the IP addresses we make requests from on an ongoing basis to continue scaling our services.

If you do decide to allowlist Better Stack IP addresses, please use a CRON script to refresh the list hourly to ensure you automatically enable new IP addresses as soon as they become available to prevent false incidents.

AS (Asia)

  • 139.162.58.253, 172.104.181.25, 103.3.60.124, 139.162.121.226, 139.162.121.238, 139.162.71.39, 2400:8901::f03c:94ff:fed1:c983, 2400:8901::f03c:94ff:fed1:c9d4, 2400:8901::f03c:94ff:fe4f:5eae, 2400:8902::f03c:94ff:fed1:c9ea, 2400:8902::f03c:94ff:fed1:c914, 2400:8902::f03c:94ff:fe4f:7d99

AU (Australia)

  • 194.195.253.108, 194.195.253.111, 194.195.253.114, 172.105.177.82, 172.105.162.194, 2400:8907::f03c:94ff:fed1:9b0, 2400:8907::f03c:94ff:fed1:9ab, 2400:8907::f03c:94ff:fed1:96d, 2400:8907::f03c:94ff:fe4f:7d0b, 2400:8907::f03c:94ff:fefe:c534

EU (Europe)

  • 168.119.178.203, 91.107.221.68, 49.13.136.7, 139.162.215.113, 139.162.215.114, 213.168.248.219, 2a01:4f8:c010:9390::1, 2a01:4f8:c012:8a9f::1, 2a01:4f8:c012:25a4::1, 2a01:7e00::f03c:94ff:fed1:d8c5, 2a01:7e00::f03c:94ff:fed1:d8a3, 2a01:7e00::f03c:94ff:fe4f:f63

US (United States)

  • 69.164.207.190, 66.228.53.233, 104.237.134.64, 66.228.56.140, 66.228.56.189, 192.155.95.211, 2600:3c00::f03c:94ff:fed1:f5e4, 2600:3c00::f03c:94ff:fed1:f552, 2600:3c00::f03c:94ff:fe4f:da1, 2600:3c02::f03c:94ff:fed1:3dd2, 2600:3c02::f03c:94ff:fed1:3df5, 2600:3c02::f03c:94ff:fe4f:eb49

You can find the list of our IPs also at https://uptime.betterstack.com/ips.txt.

What DNS does Uptime use?

We rely on a combination of Google DNS and Cloudflare DNS:

8.8.8.8, 8.8.4.4, 1.1.1.1, 1.0.0.1

What countries does Uptime support?

We support phone call alerts to the following countries:

American Samoa, Andorra, Australia, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Fiji, Finland, France, Germany, Gibraltar, Greece, Guam, Holy See, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kosovo, Republic of, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mauritius, Mexico, Moldova (Republic of), Monaco, Montenegro, Netherlands, New Caledonia, New Zealand, Norway, Palestine, State of, Panama, Papua New Guinea, Philippines, Poland, Portugal, QY, Qatar, Romania, Saint Kitts and Nevis, Saint Lucia, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States of America, Viet Nam, Virgin Islands (British), and Virgin Islands (U.S.)

Are you based in another country? Let us know at hello@betterstack.com

Why is my site down? (SSL error)

Your SSL certificate chain might not be configured correctly. While modern browsers tolerate this, it can cause problems with the older ones.

We recommend using the ssllabs.com validator to identify the issue.

You can, however, also disable SSL validation in the advanced settings of your monitor.

Any other questions?

You can always reach us at hello@betterstack.com

We'll get back to you as soon as we can, typically within a few hours.

🙏 Thank you!

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