Create a status report and status update

Status page report

Status page reports allow you to communicate more details about an incident.

They usually include information such as ETA for resolution, or a detailed overview of which services are unavailable and which are degraded.

Status page reports typically consist of multiple status updates.

Adding a new status report to your status page:

• Go to Status pages.
• Pick the status page you want to add the report to.
• Click Configure in the headline.
• Go to the Reports tab.
• Click Create report.
• Fill in the name of the incident and a basic description of what is going on.
• Select which monitor is affected by the incident and select its current situation from the dropdown menu.
• Click Create report.

Status update

The status update is an update on a single incident report.

When an incident happens, the best practice is to create a status page report stating that a specific service is Degraded or that there is Downtime. Once the incident is resolved, a status update should be added to the current status report, stating that the incident is now resolved.

Adding a new status update to your status page:

• Go to Status pages.
• Pick the status page you want to add the report to.
• Click Configure in the headline.
• Go to the Reports tab.
• Click Manage updates.
• Click Create status update.
• Describe what is new with regards to the incident in the message text field.
• Select which monitor is affected by the incident and select the current status from the dropdown menu.
• Click Create update.

Example

Let's say that one of the monitored websites has gone down completely. What happens is that the monitor on the status page turns red and announces Downtime.

To give our users more insight, we will create a new report called Homepage is unavailable and change the status of the homepage monitor from not affected to Downtime. We can also provide a brief description of the incident, such as: "the example.com website is down for all users".

Then, we can start investigating the issue, and once we have an update (for example when we see that our cloud provider is having problems), we can create a status update containing this item of information.

When our cloud provider fixes the issue, and the homepage comes back up, we can create a new status update, switching the affected services dropdown menu to Resolved.