Better Stack can run the whole incident in Microsoft Teams. It opens a channel for the incident, tags the people who fix it, and keeps Teams and the incident timeline in sync until it's resolved.

Pick one of three ways in the settings of your Microsoft Teams integration:

Channel-based: a dedicated channel for every incident

When an incident's escalation reaches Microsoft Teams, Better Stack:

1. Creates a channel your whole Microsoft team can see, named after the date and the incident, like inc-26-10-24-checkout-api.
2. Tags everyone it alerted, so the on-call responders know where to go from the first minute.
3. Tags the people you always want there: a team lead or whoever is on call in a schedule.
4. Posts the incident with Acknowledge and Escalate buttons.
5. Posts the incident in your main channel too, so everyone sees it started.

From then on, the channel is the incident's war room:

• Every message in the channel is added to the incident timeline as a comment. Edits and deletions sync too.
• Comments added in Better Stack are posted to the channel.
• Acknowledging, resolving and reopening post to the channel as they happen.
• Click Start Zoom or Start Google Meet on the incident message to open a call, once you've added the Zoom or Google Meet integration.

Thread-based: one thread per incident

Better Stack posts a new incident to your main channel and tags the people you choose in its thread. Every status change and comment goes into that thread, so the channel shows one message per incident.

Reply in the thread to add a comment to the incident timeline.

Single channel: a message for every update

Better Stack posts each update as a new message in your main channel: the new incident, who acknowledged it, and when it was resolved. Reply under the incident message to add a comment to the incident.

Switch to channel-based or thread-based

1. Go to Integrations and click your channel on the Microsoft Teams card.
2. Under How do we notify you?, select Channel-based.
3. In Who should we always invite into the Microsoft Teams channel?, add the people or on-call schedules you always want there. On-call responders are tagged automatically.
4. Click Save changes.

For a thread per incident, select Thread-based instead. Its Who should we always tag in the thread? field takes the same people and schedules.

Do more without leaving Microsoft Teams

• Mention @Better Stack incident to report a new incident.
• Mention @Better Stack oncall to see who's on call.
• Tag @Better Stack with a question in a thread to start an AI SRE investigation of the incident.
• Mention @Better Stack cover to ask colleagues to cover your shift.

Need help?

Please let us know at hello@betterstack.com.
We're happy to help! 🙏