This integration allows you to create Better Stack incidents from New Relic automatically.

Connecting New Relic and Better Stack

1. Go to Integrations.
2. Click the Importing data tab.
3. Scroll down and look for the Infrastructure monitoring section.
4. Find the New Relic card and click Add.
5. In the new window, name your New Relic integration (e.g., Backend service) and click Save changes. Keep this page open. You will need it in a moment.

In New Relic

1. Open the New Relic Alerts & AI dashboard.
2. Go to ENRICH & NOTIFY in the left menu → Destinations.
3. Click Add a destination and select Webhook.
4. Enter the Webhook name: Better Stack Webhook.
5. Copy the Endpoint URL from your Better Stack New Relic integration settings and paste it into New Relic.
6. Click Save destination.
7. Go to ENRICH & NOTIFY → Workflows.
8. Click Add a workflow.
9. Enter the name of your workflow.
10. Configure the Filter data section.
11. Click Notify → Add channel → Webhook.
12. In Destination, select the Better Stack Webhook destination you created above.
13. Copy the Payload Template from your Better Stack New Relic integration settings and paste it into New Relic.
14. Click Save message.
15. Click Activate workflow.

Payload Template is required

Without the Payload Template from your Better Stack integration settings, Better Stack can't parse New Relic alerts and no incidents will be created.

That is it! 🎉

Now, when New Relic catches an incident, it will be sent into Better Stack.

Customize the incident name

Two fields in the Payload Template control how New Relic alerts are named in Better Stack:

• incidentName becomes the incident name, prefixed with the name of your Better Stack integration.
• incidentCause becomes the incident cause, shown under the name and in escalation e-mails.

Both default to a New Relic variable. Replace either with your own text in quotes, or with another variable. For example, "incidentName": "Payments API down" names every incident from that workflow Backend service: Payments API down.