Automatically acknowledge Better Stack incidents created in Jira by using our Incidents API and Jira Automation.

Did Better Stack create the work item?

Use Better Stack for Jira instead. It adds Acknowledge, Resolve and Reopen buttons to work items Better Stack created or linked for an incident, with no Jira Automation to set up. This guide is for incidents created from Jira.

Custom fields required in Jira

This integration requires the custom field incident_id. For details, see the Create a Better Stack incident from Jira guide.

Setting up the Jira flow

1. In your Jira space, click More actions (…) → Space settings → Automation. To apply this to all your spaces, go to Global administration and create a global flow.
2. Click Create flow.
3. Select the Work item transitioned trigger.
4. For To status, enter In Progress, then click Save.

   

   

5. Add a condition. Choose the incident_id field and set the condition to is not empty. This ensures the flow only runs for work items connected to Better Stack incidents.
6. Add an action and select Send web request.

   

7. Configure the web request. Set the Web request URL to https://uptime.betterstack.com/api/v2/incidents/{{incident_id}}/acknowledge, the HTTP method to POST, and the Web request body to Custom data with the following value:

   Custom data

   Copied!

   {"acknowledged_by": "{{assignee.displayName}}"}
   

   For Headers, add an Authorization header with this value:

   Authorization header

   Copied!

   Bearer $TOKEN
   

   
   

   

8. Optional: add another action to Comment on work item. For example: The incident has been acknowledged by {{assignee.displayName}}.

   

Don't have an API token yet?

See our guide on obtaining an API token.

That's all

From now on, when a Jira work item is moved to "In Progress", the corresponding Better Stack incident will be acknowledged.

Need help with the Jira integration?

We're happy to help! Message us at hello@betterstack.com.