Acknowledge an incident

Automatically acknowledge Uptime incidents created in Jira by using our Incidents API and Jira Automation.

Setting up the Jira flow

1. In your Jira space, click More actions (…) → Space settings → Automation. To apply this to all your spaces, go to Global administration and create a global flow.
2. Click Create flow.
3. Select the Work item transitioned trigger.
4. For To status, enter In Progress, then click Save.

   

   

5. Add a condition. Choose the incident_id field and set the condition to is not empty. This ensures the flow only runs for work items connected to Uptime incidents.
6. Add an action and select Send web request.

   

7. Configure the web request. Set the Web request URL to https://uptime.betterstack.com/api/v2/incidents/{{incident_id}}/acknowledge, the HTTP method to POST, and the Web request body to Custom data with the following value:

   Custom data

   Copied!

   {"acknowledged_by": "{{assignee.displayName}}"}
   

   For Headers, add an Authorization header with this value:

   Authorization header

   Copied!

   Bearer $TOKEN
   

   
   

   

8. Optional: add another action to Comment on work item. For example: The incident has been acknowledged by {{assignee.displayName}}.