Automatically resolve Better Stack incidents from Jira by using our Incidents API and Jira Automation.

Did Better Stack create the work item?

Use Better Stack for Jira instead. It adds Acknowledge, Resolve and Reopen buttons to work items Better Stack created or linked for an incident, with no Jira Automation to set up. This guide is for incidents created from Jira.

Custom fields required in Jira

This integration requires the custom field incident_id. For details, see the Create a Better Stack incident from Jira guide.

Setting up the Jira flow

1. In your Jira space, click More actions (…) → Space settings → Automation.

   To apply this to all your spaces, go to Global administration and create a global flow.

2. Click on Create flow.

3. Select the Work item transitioned trigger.

4. For To status, enter Done, then click Save.

   

   

5. Add a condition. Choose the incident_id field and set the condition to is not empty.

6. Add an action and select Send web request.

   

7. Configure the web request:

   Web request URL: https://incidents.betterstack.com/api/v2/incidents/{{incident_id}}/resolve
   Headers: Authorization: Bearer $TOKEN
   HTTP method: POST
   Web request body: Custom data
   Custom data: {"resolved_by": "{{updated}} - {{changelog.status}}"}
   

   Don't have an API token yet?

   See our guide on obtaining an API token.

   

8. (Optional) Add another action to Comment on work item. You can use {{webResponse.body}} to add the API's response to the ticket.

   

That's all. 🎉

From now on, when a Jira work item is moved to "Done", the corresponding Better Stack incident will be resolved.

Need help with the Jira integration?

Please message us at hello@betterstack.com. We will help you with all the necessary configurations.