Automatically resolve Uptime incidents from Jira by using our Incidents API and Jira Automation.

Custom fields required in Jira

This integration requires the custom field incident_id. For details, see the Create an incident in Uptime from Jira guide.

Setting up the Jira flow

1. In your Jira space, click More actions (…) → Space settings → Automation.

   To apply this to all your spaces, go to Global administration and create a global flow.

2. Click on Create flow.

3. Select the Work item transitioned trigger.

4. For To status, enter Done, then click Save.

   

   

5. Add a condition. Choose the incident_id field and set the condition to is not empty.

6. Add an action and select Send web request.

   

7. Configure the web request:

   Web request URL: https://uptime.betterstack.com/api/v2/incidents/{{incident_id}}/resolve
   Headers: Authorization: Bearer $TOKEN
   HTTP method: POST
   Web request body: Custom data
   Custom data: {"resolved_by": "{{updated}} - {{changelog.status}}"}
   

   Don't have an API token yet?

   See our guide on obtaining an API token.

   

8. (Optional) Add another action to Comment on work item. You can use {{webResponse.body}} to add the API's response to the ticket.

   

That's all. 🎉

From now on, when a Jira work item is moved to "Done", the corresponding Uptime incident will be resolved.

Need help with the Jira integration?

Please message us at hello@betterstack.com. We will help you with all the necessary configurations.