Create Jira work items from incidents, and acknowledge or resolve incidents without leaving Jira.

Connect Jira

1. Go to Integrations → Exporting data and click Add on the Jira card.
2. Click Accept in Jira. If your Atlassian account has more than one Jira site, select the site and click Connect site.
3. Under Work item properties, pick the Space and Work type for new work items.
4. Turn on Create a work item every time an incident occurs and click Save changes.

The integration works with Jira Cloud, not Jira Data Center.

Acknowledge and resolve incidents from Jira

With Better Stack for Jira, everyone who opens a work item sees its incidents and can acknowledge, resolve or reopen them right there.

1. Open Better Stack for Jira on the Atlassian Marketplace, click Get it now and pick your Jira site. A Jira site admin approves the install.
2. Back in Better Stack, open your Jira integration from Integrations and click the Connect button with your team's name under Acknowledge and resolve incidents from Jira.
3. Each responder clicks Connect Better Stack account in the Better Stack panel on a work item once, then Connect account in Better Stack. From then on, Acknowledge and Resolve act as them, and the incident timeline shows their name.

Several Better Stack teams on one Jira site? Connect Jira in each team, then click the Connect button with that team's name on its Jira integration.

Work item shows no incidents?

1. Open the incident in Better Stack and click Create Jira at the top.
2. Click Create work item, or open the Link to existing tab, search for your work item and click Link to work item.

The Better Stack panel lists the incidents linked to a work item, so a work item filed by hand in Jira shows none until you link it.

Create work items from incidents

• Open an incident and click Create Jira to create a work item for it, or switch to Link to existing to attach one.
• Want work items for some incidents only? Turn Create a work item every time an incident occurs off and add Jira integrations to a step of an escalation policy instead.
• Better Stack comments on the work item when the incident is acknowledged, resolved or reopened. Turn on Update work item status when incident is resolved in your Jira integration to also move the work items it creates automatically to a status you pick.

Do more with Jira and Better Stack

• Send errors to Jira. File bugs from Errors as Jira work items, by hand or automatically for new errors. It's a separate connection: see Jira for errors.
• Acknowledge or resolve by moving a work item. Move the work item Better Stack created or linked for an incident, for example to Done, and a Jira Automation flow acknowledges or resolves the incident. Open your Jira integration from Integrations, expand Advanced settings and copy the steps under Acknowledging incidents and Resolving incidents.
• Create incidents from Jira work items. Page on-call the moment someone files an urgent work item, for example a customer request in Jira Service Management. See Create incidents from Jira.

Need help?

Please let us know at hello@betterstack.com.
We're happy to help! 🙏