The 10 Best Incident.io Alternatives in 2024

Incidents. No matter the situation, the word “incident” is scary. In the world of website monitoring, that fear can increase tenfold if you don’t have a way to manage incoming incidents.

That’s why incident management tools have become so popular, and why Incident.io is a go-to solution for a lot of DevOps teams.

But is it a perfect solution? Unfortunately, no. As great as it is for some, people are looking for Incident.io alternatives for one reason or another.

Today, we’re going to be talking about the 10 best alternatives on the market in 2024. But before we do, let’s understand Incident.io a little bit better.

Incident.io Features

Unlike some of the other tools we’ll mention on this list, Incident.io is completely dedicated to incident management. Sure, there are some other helpful features, but they all point toward handling incidents. Here’s what it offers:

• On-call scheduling
• Incident response
• Status pages
• Post-incident and insights

As you can see, it’s not flooded with anything fancy, but it does allow users to address incidents in a smarter way from the first alert to the final follow-up.

Incident.io Pricing

Incident.io has 2 different pricing tiers + a custom, enterprise option. Since the enterprise is custom, they don’t have any prices displayed.

The Team plan starts at $15 per user per month, but you have to pay an extra $10 per month per on-call user. This tier only comes with 1 status page, but it does include Slack-native incident response.

Next, the Pro plan starts at $25 per user per month and includes everything in the Team plan, plus advanced insights with AI assistance. With this package, each additional on-call user will be $20.

The 10 Best Incident.io Alternatives in 2024

1. Better Stack

Uptime by Better Stack seamlessly integrates with your infrastructure, providing timely alerts for critical events.

Better Stack offers effortless log analysis, swiftly scanning through massive volumes of logs and promptly triggering alarms upon detecting anomalies or discrepancies. With extensive integrations across various DevOps tools, Better Stack serves as a reliable incident management tool.

Key features include incident timelines, multichannel alerting, merging, website monitoring, post-mortems, error logs, and historical reporting. The platform offers ample customization options, including notification preferences and prioritization.

With Better Stack, you gain access to comprehensive debugging data to address incident root causes effectively. Additionally, you can establish on-call schedules to ensure appropriate alert handling without causing alert fatigue.

Moreover, the platform's automated multi-location checks assess and confirm incidents before issuing alerts, minimizing false positives. Once validated, the system promptly notifies the designated agent via push notifications, SMS, email, or other integrated communication channels.

🌟Key features

• Incident management
• Log management
• Uptime monitoring
• API monitoring
• Comprehensive observability dashboards

➕Pros

• Built-in Status Pages
• 30-second check frequency
• On-call scheduling
• Dozens of integrations

➖Cons

• Not a full-stack observability solution

💲Pricing

Better Stack Uptime and Better Stack Logs both offer free plans. The Uptime free plan includes 10 monitors and 5 status pages, while the Logs free plan provides up to 1GB of data per month.

For users in need of more features, premium packages start at $25 per month for both Uptime and Logs. The Uptime premium package includes 50 monitors, 5 status pages, and integrated incident management. On the other hand, the Logs premium package offers a 30GB data allowance and 15 days of retention.

2. BigPanda

BigPanda's incident management software empowers IT teams to detect, respond to, and resolve issues in real time. The Incident 360 Console, gives visibility through a single pane of glass and establishes a comprehensive view of all ongoing problems, enabling IT agents to manage, analyze, and collaborate effectively across departments to identify root causes and take necessary actions.

The highly customizable platform allows users to create filtered views tailored to their specific needs. The live feed provides an overview of active incidents, including their last update time and priority level, facilitating quick assessment. Additionally, a searchable field enables agents to locate incidents swiftly without manual scanning of the feed.

Not a big fan of BigPanda? Check out some similar tools to BigPanda.

🌟Key features

• Alert Intelligence
• Incident intelligence
• Workflow automation
• Unified analytics

➕Pros

• Implements machine learning
• Easy to integrate API connectors
• Alert correlation

➖Cons

• No prices listed online
• No recent reviews online

💲Pricing

No pricing information is available for BigPanda. If you're interested, you’ll have to reach out to their sales team.

3. LogicMonitor

LogicMonitor is widely recognized as an infrastructure monitoring solution that seamlessly integrates incident management capabilities. It distinguishes itself by delivering the complexity of industry-leading solutions without the burden of intricate configurations.

With LM Envision, LogicMonitor's SaaS-based monitoring platform, users can effortlessly monitor server health, performance, and utilization. This lightweight, agentless system automatically detects, monitors, and alerts on critical metrics such as CPU, memory, and disk usage.

Additionally, LogicMonitor offers extensive visibility into SQL infrastructure, providing valuable insights for optimizing performance and identifying potential issues, including slow queries, resource overload, and database events.

🌟Key features

• Incident management
• Infrastructure monitoring
• Digital experience monitoring
• Cloud monitoring

➕Pros

• Easy to customize modules
• Lightweight and easy to use
• Granular data and metrics
• Agentless monitoring available

➖Cons

• Expensive
• User reviews report difficulties setting up alerts
• User reviews report occasional errors in SNMP connectivity

💲Pricing

While LogicMonitor offers extensive observability features, its pricing information hasn't always been publicly displayed. However, it's worth noting that LogicMonitor's offerings come with a significant price tag.

Focusing on infrastructure monitoring, which encompasses incident management, plans start at $22 per resource per month. This pricing structure implies that organizations with multiple data sources in their stack may incur substantial costs.

4. FireHydrant

FireHydrant is a modern incident response and alerting platform, introduced in 2016 to automate and optimize the incident management workflow.

It seamlessly integrates with a variety of tools and provides step-by-step guidance through Slack, facilitating effective collaboration and actionable insights to enhance reliability.

FireHydrant offers a high level of customization and includes features such as audit trails, communications management, IT incident management, and task management, catering particularly to rapidly expanding engineering teams.

🌟Key features

• Incident management

➕Pros

• Easy to use
• Highly customizable

➖Cons

• Expensive
• User reviews report needed improvements to analytics
• User reviews report constraints with alert trigger customization

💲Pricing

For incident management, FireHydrant provides a single plan, excluding custom enterprise options. The Incident Management Pro plan costs $6,000 annually, with no monthly payment option available.

5. Opsgenie

Launched in 2012 and later acquired by Atlassian, Opsgenie is one of the older incident management solutions out there. It’s well known for its affordability and centralized approach to alert management, on-call scheduling, and communication.

Using alert routing, users can ensure that critical issues reach the right teams instantly. Use advanced scheduling tools to manage on-call schedules efficiently, and ensure that exactly the right people are being notified at the right time.

Not a big fan of Opsgenie? Check out some similar tools to Opsgenie.

🌟Key features

• Incident management and alerting

➕Pros

• Centralized management
• Seamless integration
• Easy on-call scheduling

➖Cons

• Not too many recent reviews online
• Some user reviews complain about missing features

💲Pricing

Opsgenie offers 4 packages, the first one being free for up to 5 users. The free tier is highly limited and only useful to get a taste of the power of the platform.

The Essentials plan starts at $9 per user per month, provided that you pay annually. This tier comes with unlimited alerts and 100 SMS notifications for each user. You have the option to buy more SMS alerts for $0.10 each in the US and Canada, and $0.35 each anywhere else.

The Standard package starts at $19 per user per month, again, provided that you pay annually. This package offers everything that the Essentials package does, but it comes with truly unlimited SMS notifications and a few other advanced features.

Finally, the Enterprise plan starts at $29 per user per month with annual payments. This plan comes with everything that the Standard plan does, offering just a few additional features like incident templates and advanced post-incident analysis.

6. Sematext

Sematext integrates incident management as a part of its broader observability platform, enabling users to detect, prioritize, and address incidents efficiently within their IT infrastructure.

The platform offers alerting and notification tools, allowing users to set thresholds and conditions for triggering alerts based on metrics, logs, or events. In the event of an incident, Sematext facilitates team collaboration and coordination to ensure prompt resolution.

Incident timelines, merging, and post-mortem functionalities are available to aid in incident analysis and learning from previous incidents. Error logs and historical reporting features provide valuable insights into incident root causes and trends over time.

🌟Key features

• Incident management
• Synthetic monitoring
• Real user monitoring
• Log management and analytics

➕Pros

• 100+ integrations
• Integration specific dashboards
• Automated discovery and Sematext Agent

➖Cons

• Log monitoring is expensive
• Configuring dashboards is complex
• User reviews report apps getting deleted after 31 days of being paused

💲Pricing

Sematext offers a variety of pricing packages for infrastructure monitoring to accommodate different needs and budgets.

Starting with the free option, suitable for small setups, users can monitor up to 5 hosts with a retention period of 30 minutes. However, this plan comes with limitations, including only 1 alert rule and a maximum of 3 containers per host.

Moving to the Standard plans, pricing begins at $3.60 per host, providing 7 days of retention. Prices increase to $4.32 for 15 days and $5.04 for 30 days, offering unlimited alert rules and up to 5 containers per host.

For more advanced requirements, the Pro plan starts at $5.76 per month, offering 7 days of retention. This plan offers additional retention period options, with the highest being 365 days at $10.80 per host. It also includes unlimited alert rules and up to 8 containers per host.

7. xMatters

xMatters is an incident management platform that offers a comprehensive set of features, although it may not be as advanced as some other tools on the market. However, it provides a reliable foundation for those seeking a solid incident management tool.

The platform includes essential features such as alert management, on-call scheduling, escalations, and basic communication capabilities. One of xMatters' strengths lies in its reliability, making it an attractive option for users who prefer a simpler solution compared to more complex full-stack offerings.

🌟Key features

• Incident management
• Workflow automation

➕Pros

• Very simple and reliable

➖Cons

• Lacks a lot of functionality
• User reviews report complexities in setting up automation tasks
• User reviews report that only one alert can be closed at a time, making it very time-consuming

💲Pricing

xMatters offers a variety of pricing options designed to suit businesses of different sizes. Their entry-level plan is free, and ideal for smaller organizations. For those needing more advanced features, paid plans start at $9 per user per month. Another tier offers additional Incident Management functions at $39 per user per month. However, pricing for large-scale deployments may not be transparent and may require further inquiry.

8. Squadcast

Squadcast offers a robust alternative to Incident.io, combining key elements such as On-Call, Incident Response, and Reliability Workflows within a unified platform.

Its on-call management features customizable schedules, escalation policies, and intelligent alert routing across multiple notification channels. Additionally, Squadcast enhances incident response capabilities with integrated communication channels, supportive Runbooks, Custom APIs, and Webhooks.

The platform also incorporates workflows to automate incident tasks and resolutions. With advanced reliability metrics, SLO tracking, and built-in public and private status pages, Squadcast presents a compelling alternative to Incident.io.

🌟Key features

• Incident management
• Service reliability management

➕Pros

• Automatic escalation
• Lots of customization options
• Easy to integrate with open-source tools like Zabbix and Prometheus

➖Cons

• Kind of pricey
• User reviews report a steep learning curve for newcomers

💲Pricing

Squadcast offers 4 pricing tiers, starting with the free tier, which includes a maximum of 5 users and 100 alerts.

The Pro tier begins at $9 per user per month, providing unlimited users with each user allotted up to 100 alert notifications, with the option to add more at $0.10 each.

Moving up, the Premium plan is priced at $16 per user per month, offering additional features such as stakeholder inclusion and delayed notifications. This tier also includes unlimited alert notifications.

Lastly, the Enterprise plan is available at $21 per user per month, providing unlimited alerts, stakeholder access, and additional features like global event rules compared to the Premium plan.

9. Moogsoft

Moogsoft, an AIOps platform established in 2011 and acquired by Dell in August 2023, offers a suite of features for managing IT operations. It seamlessly integrates with various monitoring tools and utilizes machine learning to detect and address issues proactively.

As a substitute for BigPanda, Moogsoft excels in identifying and resolving incidents early. However, some users have reported occasional instability and limited customization options. Nevertheless, for those seeking a comprehensive AIOps solution, Moogsoft remains a viable choice.

🌟Key features

• Incident management

➕Pros

• Easy-to-use platform
• Easy alert correlation
• Multi-platform ingestion

➖Cons

• Very few recent reviews
• User reviews report problems with dashboards and reporting
• User reviews report complications with some machine-learning aspects

💲Pricing

Moogsoft does not publicly disclose its pricing information online. Those interested would need to contact their sales team directly for a quote.

10. PagerDuty

PagerDuty is a cloud-based incident management platform that’s grown in popularity with DevOps teams. It offers an enterprise-level incident management platform, prompting resilience over time.

As a unified platform, PagerDuty enables users to receive alerts throughout the incident lifecycle, effectively reducing alert noise and expediting incident triage. Moreover, it facilitates the automation of tedious tasks, transforming them into routine processes, and enables the seamless sharing of critical information with stakeholders.

Not a big fan of PagerDuty? Check out some similar tools to PagerDuty.

🌟Key features

• Incident management

➕Pros

• Runbook automation
• Comprehensive status pages
• Incident lifecycle management

➖Cons

• Expensive
• User reviews indicate difficulties with reporting
• User reviews report an overwhelming UI

💲Pricing

PagerDuty provides 4 pricing tiers for incident management.

The Free tier caters to up to 5 users and offers limited functionalities.

Moving up, the Professional plan starts at $21 per user per month, featuring unlimited API calls and SMS alerts.

The Business plan, starting at $41 per user per month, includes all features from the previous tiers and adds automation workflows for incidents and business processes.

For larger enterprises seeking fully customizable features and scalability, the Enterprise plan offers tailored solutions, although pricing details are not available online.

The 10 Best Incident.io Alternatives Comparison

Conclusion

If you’re struggling with Incident.io, then struggle no longer. There are tons of incredible alternatives out there for you to choose from. My advice would be to do your research and try as many tools as possible so that you can find the perfect fit for your needs.

Article by

Zach McDaniel

With his laptop as a sword and coffee machine as a shield, Zach is a content strategist here at Better Stack. When he's not wordsmithing, he's putting together PCs, working on cars, or scheming about how to own a zoo one day.

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