5 Best Incident Management Tools & Software in 2022
The main purpose of any incident management tool is to alert the right person at the right time. This way even large teams can easily and quickly solve downtime together.
Because of that, we have compiled this list of incident management tools to give you the information you should need.
1. Better Uptime
Their incident management offers easy-to-use on-call calendar scheduling, which can be done in-app or easily integrated with google calendar.
When it comes to alerting, Better Uptime offers unlimited phone call and SMS alerts on all paid plans. There are also Slack and Microsoft Teams integrations available. Embedding incident screenshots and debug information directly in alerts is very useful as well.
The main benefit of Better Uptime is that it has built-in uptime monitoring. They offer HTTP(s), ping, SSL&TLD expiration, cron job, and port monitoring. Those monitors can be integrated with the on-call alerting without the need to integrate any third-party monitoring tools like Pingdom or Uptime Robot.
When it comes to integrations, Better Uptime offers a wide range of monitoring as well as analytical integrations that are ideal for more demanding users. The most interesting ones are probably Heroku, New Relic, Datadog, AWS, and Grafana.
A cherry on the top of Better Uptime is their free status page. They have a beautifully designed status page, which is connected with all the existing monitors and can be edited in seconds. Their status pages can be fully customized and published on a custom domain. Paid plans also allow users to set up password-protected pages as well as e-mail and API status subscriptions.
Main benefits of Better Uptime
- Easy on-call scheduling
- Unlimited phone calls
- Uptime monitoring built-in
- Beautiful status pages
- Slack, Teams, Heroku, AWS, and 100+ other integrations
xMatters is another tool to consider when looking for incident management software. xMatters offers the basic functionality you need as a DevOps team to manage your on-calls.
They have easy-to-use on-call scheduling, team management, and incident timelines. They also have advanced team management tools like permission management.
The reason why xMatters is included is that they have a very reasonable free plan, which is suitable for any small team that is just starting and wants to save money while also having basic on-call functionality available. The main difference with the paid plans is that they offer better analytics, data retention, and dedicated support. Furthermore, xMatters offers over 200 pre-built integrations, so plugging in your stack shouldn't be a problem.
The main downside to consider with xMatters is that their phone call notifications are only available on the paid plans and are also limited depending on your tier. To get unlimited phone calls, you would need to switch to their custom pricing available, which obviously comes with a very high price tag as well as accounting work.
However, for smaller teams, the free tier is a great way to start implementing on-call management in your team.
Main benefits of xMatters
- Free plan with loads of features
Alertops is a tool for incident management and IT service management.
It has all the major features that Opsgenie offers. Probably the major difference is that Alertops now offers heartbeat (cron job) monitoring as part of their higher-tier plans. This is certainly useful for anyone looking to monitor database backups or other scheduled tasks. Regular uptime monitoring or RUM (real user monitoring) is not available.
The downside of Alertops is that they lack a free plan. Also, not all plans include unlimited phone and SMS alerts. For the unlimited option, one needs to go for the higher-tiers.
Their first paid tier, the Standard package, is overall offering much fewer features than others on this list. For example, data retention for the lowest paid plan is only 3 months, and other quite important escalations and alerting features are severely limited as well.
Lastly, Alertops is not entirely self serve. One needs to schedule a demo to be able to start scheduling on-call and integrating monitoring and alerting tools.
Overall Alertops is on the more expensive side of Opsgenie alternatives and can be recommended for teams looking to get a partner for a long lasting commitment.
Main benefits of Alertops
- Cron job (heartbeat) monitoring included
Pagerduty has been around since 2009 and is still one of the most widely used incident management tools on the market.
When it comes to on-call scheduling, Pagerduty has an easy-to-use calendar and works well, even for larger teams. Similar to Opsgenie, there are plenty of advanced alerting workflows that can be utilized to cover even corner case scenarios. Those include enriched alerts, custom actions, or smart incident merging.
The main benefit of Pagerduty is that they offer many advanced enterprise features like stakeholder communication and advanced analytics on both individual and team levels. They also have what is called event intelligence, which is an AI-based addon to help teams decrease the number of false incidents over time.
Pagerduty's free plan is quite generous as it offers 100 SMS alerts and up to 5 team members. Even though this plan has only a few features compared to paid once, it is a great start for smaller companies. The pricing of other plans is very reasonable and offers many enterprise-ready features.
The main downside of Pagerduty is that it has quite an old feel. Their dashboard doesn't feel very modern and there are many non-intuitive UX details that require some user learning to get around. Because of this it can't be recommended as a tool for companies just establishing their on-call teams.
Main benefits of Pagerduty
- Established market player
Previously known as VictorOps, Splunk on-call is an incident management tool from the Splunk product family. At the core, Splunk on-call is very similar to Pagerduty as both are enterprise-focused companies. What this means is that similar to Pagerduty Splunk on-call is quite hard to operate especially in the beginning.
Since Splunk is built for enterprise, it has all the necessary features needed by the big teams but lacks things that would be appreciated by smaller teams, like, for example, a free plan. Another major limitation is that the paid plans have limitations on e-mail and push notification alerts. This essentially means that to be able to operate, teams need to go for the high-tier plans just to be able to get the basic functionality.
Furthermore, some advanced features like incident merging are again only available for high-tier plans. What this means that Splunk is indeed a great tool, but only if you have the resources to go immediately on the enterprise plan.
Main benefits of Splunk
- Suitable for enterprise
- Can be combined with related enterprise products
We call you when your
website goes down
Get notified with a radically better
infrastructure monitoring platform.
10 Best Website Uptime Monitoring Tools in 2022
1 in 9 customers visting your web during any outage or downtime will never come back. That's almost a 10% loss.Comparisons
10 Best API Monitoring Tools in 2022
API monitoring helps you improve your APIs' performance, speed, responsiveness, and availability.Comparisons
We are hiring.
Software is our way of making the world a tiny bit better. We build tools for the makers of tomorrow.
Help us in making the internet more reliable.
Help us with developer education and get paid.
Reliability is the
Delightful observability tools that turn your logs & monitoring into a secret weapon for shipping better software faster.Explore Better Stack