This integration allows you to convert Better Stack incidents to Jira issues automatically.

Connecting Jira with Better Stack

1. Go to Integrations and click Add on the Jira integration.
2. You will be redirected to Jira. Click Accept.
3. Configure sensible defaults for Project, Issue type, and any important field.
4. Click Save changes.

Creating Jira issues

Create a Jira issue for any of your incidents in Incidents → any incident → Create Jira.

You can also automatically create Jira issues for specific incidents by selecting the Jira integration in your Escalation policies.

Update the issue status when an incident resolves

On your Jira integration, turn on Update issue status when incident is resolved and pick the target status under What should we set the issue status to?. When the incident resolves, Better Stack transitions the linked issue to that status, and returns it to its previous status if the incident is reopened.

Only issues Better Stack created automatically are moved, and only when your Jira workflow allows the transition from the issue's current status.

Comment on the issue as the incident changes

Better Stack adds a comment to every linked Jira issue when its incident is acknowledged, unacknowledged, resolved, or reopened, so the issue keeps a running record of the incident.

See incidents inside Jira

Install Better Stack for Jira to see the incidents linked to a work item on the work item itself, and acknowledge, resolve or reopen them without leaving Jira.