Acknowledge an incident

Automatically acknowledge Uptime incidents created in Jira by using our Incidents API and Jira Automation.

Setting up Jira Automation Rule

1. Go to the Jira Dashboard → Project Settings → Automation

   If you'd like to apply this to all your projects, switch to the Global administration and apply the following to the Global rules

2. Click on Create rule

3. Select the Issue transitioned trigger, and then fill in the To status as In Progress, and then Save the changes.

   

   

4. Now let's add the IF: add a condition, choose the created incident_id field, and Condition = is not empty. This will ensure that only the tickets that are connected with Uptime incidents will be taken into account.

5. We'll now follow with the THEN: add an action and look for Send web request action.

   

6. In the Web request URL, insert the https://uptime.betterstack.com/api/v2/incidents/{{incident_id}}/acknowledge. Also, fill in the Authorization Header and insert your API Bearer Token.

   Don't have your API token yet?

   Please, see obtaining an API token

Now let's fill in the following:

Web request URL: https://uptime.betterstack.com/api/v2/incidents/{{incident_id}}/acknowledge
Headers (optional): Authorization: Bearer {{$TOKEN}}
HTTP method: POST
Web request body: Custom data
Custom data: "acknowledged_by": "{{assignee.displayName}}"}