Automatically acknowledge Uptime incidents created in Jira by using our Incidents API and Jira Automation.

Custom fields required in Jira

This integration requires the custom field incident_id. For details, see the Create an incident in Uptime from Jira guide.

Setting up the Jira automation rule

1. In your Jira project, go to Project Settings → Automation.

   To apply this to all your projects, go to Global administration and create a global rule.

2. Click Create rule.

3. Select the Issue transitioned trigger.

4. For To status, enter In Progress, then click Save.

   

   

5. Add an IF condition. Choose the incident_id field and set the condition to is not empty. This ensures the rule only runs for tickets connected to Uptime incidents.

6. Add a THEN action and select Send web request.

   

7. Configure the web request:

   Web request URL: https://uptime.betterstack.com/api/v2/incidents/{{incident_id}}/acknowledge
   Headers: Authorization: Bearer $TOKEN
   HTTP method: POST
   Web request body: Custom data
   Custom data: {"acknowledged_by": "{{assignee.displayName}}"}

   Don't have an API token yet?

   See our guide on obtaining an API token.

   

8. (Optional) Add another THEN action to Comment on issue. For example: The incident has been acknowledged by {{assignee.displayName}}.

   

That's all. 🎉

From now on, when a Jira issue is moved to "In Progress", the corresponding Uptime incident will be acknowledged.

Need help with the Jira integration?

Please message us at hello@betterstack.com. We will help you with all the necessary configurations.