Create incident.io alerts from your Better Stack incidents. When an incident opens, Better Stack notifies an incident.io alert source, and acknowledging or resolving the alert in incident.io syncs the status back to Better Stack.

Connect incident.io and Better Stack

1. Go to Integrations → Exporting data.
2. Find the incident.io card and click Add.
3. Name your integration so you can recognize it later.

Get the alert source URL from incident.io

In the incident.io dashboard:

1. Go to On-call → Alert routing.
2. Click Sources → Create source.
3. Below the list of sources, click Connect via HTTP → Continue.
4. Open the Query authentication tab and copy the URL.

Finish in Better Stack

1. Paste the URL into Alert source URL.
2. Click Save changes.

Better Stack now posts to your incident.io alert source whenever an incident is created, resolved, or reopened. Click Send a test alert on the integration to confirm the connection.

Acknowledge and resolve incidents from incident.io

Keep the incident status in sync by letting incident.io call back when an alert is acknowledged or resolved. This step is optional and needs the incident.io Team plan.

After you save the integration, Better Stack shows a webhook endpoint URL for it. In the incident.io dashboard:

1. Go to Settings → Webhooks.
2. Click Add Endpoint.
3. Paste in the endpoint URL from Better Stack.
4. Under Subscribe to events, select public_alert.alert_resolved_v1 and public_escalation.escalation_status_updated_v1.
5. Click Create.

To acknowledge incidents from incident.io, escalate this alert source in an alert route under On-call → Alert routing → Routes.

Manage the integration

Open the integration from Integrations → Exporting data to:

• Send a test alert to check the connection end to end.
• Pause the integration to stop posting to incident.io without removing it.
• Configure its name, alert source URL, and who to notify.
• Remove the integration when you no longer need it.

Give the integration its own escalation policy to route, filter, or silence incidents before they page your team. See Processing alerts from integrations.