A manually tracked item is a status page resource where you control the status yourself. Unlike other status page resources, which are connected to monitors or heartbeats, it has no automated checks — no alerts fire and no incidents are created automatically.

Use manually tracked items when you want full control over how a service's status is reported:

• Third-party services such as payment providers or CDNs, where you decide what to communicate to visitors.
• Services with custom SLA requirements, where you define what counts as downtime or degraded.
• Any service you want to include on your status page without setting up automated monitoring.

How it differs from a monitor

Add a manually tracked item

1. Go to Better Stack → Status pages → your status page → Configure.
2. Click Add resource.
3. Choose Manually tracked item as the resource type.
4. Enter a Public name. This is what your visitors will see.
5. Click Save changes.

Update the status

Update the status of a manually tracked item by creating a status report.

1. Go to your status page and click Create status report.
2. Under Affected services, select your manually tracked item.
3. Set the status: Downtime or Degraded.
4. Add a Title and Description to inform your visitors.
5. Click Publish.

To return the item to operational, open the report, create a new status update, and set the status to Resolved.

Scheduling maintenance? Create a maintenance report to show visitors that planned work is in progress.

Status history

By default, a manually tracked item shows only its current status. You can also show a history of past statuses.

Configure the Widget type on the resource in your status page editor:

• Plain — current status only.
• History — daily status for the past 7, 14, 30, 90, 180 or 365 days.
• Intraday history — hourly breakdown of the current day.

Status history is built from your status reports. The more consistently you update reports, the more accurate the history will be.