AI SRE can analyze incidents to help you understand the root cause and summarize what happened.

Analyzing an incident

To start an investigation, bring an incident into the chat in one of three ways in AI SRE → New chat:

• Click on an ongoing incident from the welcome screen.
• Type @ in the message box to search for and select an incident.
• Ask AI SRE to find ongoing or past incidents (e.g., "show me incidents from last Tuesday").

Once an incident is in the chat, AI SRE pulls the full record, including:

• The incident timeline (status changes, acknowledgements, resolutions).
• On-call users involved.
• Associated comments and linked Linear issues.

The agent will then typically query related logs and metrics from the time of the incident to identify the likely cause and provide a summary of its findings.

Querying the on-call schedule

AI SRE has live access to your on-call schedule from Better Stack Uptime. You can ask questions like:

• "Who is on call right now?"
• "Who was on call for the web team last Friday at 2 PM EST?"
• "What is the on-call schedule for next week?"

Curious about on-call schedules?

To learn more about on-call schedules, see the getting started with on-call guide.