Analyze incidents with AI SRE to understand the root cause and get a summary of what happened.

Analyze an incident

Start an investigation by bringing an incident into the chat in one of three ways in AI SRE → New chat:

• Click on an ongoing incident from the welcome screen.
• Type @ in the message box to search for and select an incident.
• Ask AI SRE to find ongoing or past incidents, e.g., "show me incidents from last Tuesday".

Once an incident is in the chat, AI SRE pulls the full record, including:

• The incident timeline, including status changes, acknowledgements, and resolutions.
• On‑call users involved.
• Associated comments and linked Linear issues.

The agent then typically queries related logs and metrics from the time of the incident to identify the likely cause and provide a summary of its findings.

Query the on-call schedule

AI SRE has live access to your on‑call schedule from Better Stack Uptime. Ask questions like:

• "Who is on‑call right now?"
• "Who was on‑call for the web team last Friday at 2 PM EST?"
• "What is the on‑call schedule for next week?"

Curious about on-call schedules?

To learn more about on‑call schedules, see the getting started with on‑call guide.