Urgencies

Urgencies are customizable ways of alerting in case of an incident. They are the ideal way to create a pre-set way of alerting that could then be applied to multiple escalation policies.

Urgencies can include any of the main alerting options:

• Call
• SMS
• E-mail
• Push notification

Creating a new urgency:

• Go to Escalation policies.
• Click Create urgency.
• Name your urgency (see example below).
• Select how you want to be alerted in case of an incident.
• Click Save changes.