Reassuringly expensive
All plans come with a 60-day money-back guarantee.
- 10 monitors & heartbeats
- E-mail alerts with 3 minute checks
- 1 status page
- 3 GB ingested logs per month retained for 3 days
- 10M ingested metrics data points retained for 30 days
- Connect with Slack
per month
- 1 responder license with access to incident management, on-call, monitoring and status pages
- Unlimited team members for Logs & metrics
- Unlimited phone call alerts, SMS, push notifications and webhooks with 30-second checks
- 30 GB ingested logs per month retained for 7 days
- 10M ingested metrics data points retained for 30 days
- On-call calendar with scheduling & escalations
- Slack-based incident management
- AI incident silencing
- Transaction checks
- Private & customizable status pages
- 1,000 status page subscribers
- Reporting & analytics
- Call routing
- SSO & SCIM
- SOC2 Type 2 compliant
- RBAC & Team-level isolation
Users
Incident resolution is a multi-player game. Invite your team and investigate & resolve incidents faster.
Monitoring
Monitors
The most advanced external monitoring that checks any URL, IP address, and port. Whether it's your landing page, monolith application, SPA, REST API, or a bare metal server, you can monitor everything.
- Unlimited phone call alerts
- Up to 30 seconds check frequency
- Screenshots of errors
- Unlimited SMS
- HTTP(s) keyword checks
- Multi-location & Geo-specific checks
- Push notifications
- TCP/UDP port monitoring
- Multi-step incident verification
- E-mail alerts
- POP3/IMAP/SMTP
- AI post-mortem analysis
- Slack integration
- SSL monitoring
- Uptime SLA reporting
- MS Teams integration
- TLD expiration monitoring
- Response time tracking
- Zapier integration
- DNS server monitoring
- Traceroute & MTR diagnosis
- REST API
- Ping monitoring
- Maintenance windows
- Terraform provider
- IPv6 support
- Status pages
- Webhooks
Transaction monitoring
Playwright-based transaction checks let you monitor vital website interactions by running a real browser instance.
- Unlimited phone call alerts
- Interactive Playwright Snapshots
- Multi-location & Geo-specific checks
- Unlimited SMS
- Generate with Playwright Codegen
- Multi-step incident verification
- Push notifications
- Inspect Playwright artifacts
- AI post-mortem analysis
- E-mail alerts
- Up to 30 seconds check frequency
- Traceroute & MTR diagnosis
- Slack integration
- Screenshots of errors
- Uptime SLA reporting
- MS Teams integration
- Maintenance windows
- REST API
- Zapier integration
- IPv6 support
- Terraform provider
- Webhooks
Heartbeats (Cron job monitoring)
Heartbeats let you monitor scheduled jobs like cron jobs or serverless workers. Never lose a database backup again.
- Unlimited phone call alerts
- Up to 1 second check resolution
- AI post-mortem analysis
- Unlimited SMS
- Configurable grace period
- Uptime SLA reporting
- Push notifications
- IPv6 support
- REST API
- E-mail alerts
- Zapier integration
- Terraform provider
- Slack integration
- Maintenance windows
- Status pages
- MS Teams integration
- Webhook notifications
Status pages
Get a branded status.yourdomain.com and build credibility with customers. Monitoring and incident management is fully-integrated.
- Custom sub-domain with HTTP(s)
- Migration support
- Embeddable image badge
- Private status pages
- Importing existing subscribers
- Embeddable system status notice
- White-labeling
- Screenshots & error logs
- Google Search opt-out
- Embedded charts & metrics
- Password-protected status page
- Google Analytics pixel
- Public status subscriptions
- IP address restrictions
- Integrate with customer service chat
- Send e-mails from your domain
- Maintenance notices
- Integrates with Mixpanel
- Customizable design
- Multi-language i18n support (beta)
- Integrates with Intercom
- Custom CSS
- REST API
- Integrates with Front
- Custom JavaScript
- Terraform provider
- Integrates with Drift
Reporting & analytics
Advanced analytics let you track team KPIs easily. Analyze incident metrics, on-call duties, and advanced SLAs/SLIs.
- Historical uptime SLA
- AI post-mortems
- MTTA, MTTR and other incident KPIs
- Incident cause synthesis
- On-call duty reports
- SLA & SLI indicators
- CSV exportable
- Team member-based performance
Incident management
On-call & incident management
On-call scheduling & alerting is built-in. Set up duties, get flexible alerting options, and resolve incidents collaboratively.
- Unlimited phone call alerts
- Countless integrations
- AI post-mortems
- Unlimited SMS
- Second by second incident timeline
- Manual post-mortems
- Push notifications
- On-call calendar & scheduling
- Collaboration built-in
- E-mail alerts
- Smart incident merging
- Google & Outlook calendar integration
- Zapier integration
- Slack incident management
- On-call calendar ICS export
- Webhooks
- Advanced incident escalation rules
- Reporting & analytics
- REST API
- Call routing to current on-call person
- Terraform provider
AI incident silencing
Get your team a good night sleep. Machine learning powered incident silencing automatically snoozes irrelevant incidents, reduces noise, prevents alert fatigue, and improves the team performance.
Slack-based incident management
Automate your incident resolution process with powerful templated workflows directly in Slack.
-
/incidentcommand from Slack - Basic single-channel integration
- AI post-mortems
- Manage on-call schedules
- Channel per incident
- Share dashboards, not screenshots
- Assemble the team, assign ownership
- Private channel per incident
- Reporting & analytics
- Advanced incident workflows
- Thread per incident
- Track MTTA, MTTR and more
- Quick status page updates
- Automated user synchronization
Call routing
Route incoming phone calls to the current on-call person to create incidents automatically.
- Available in the USA, CA, EU & UK
- Customizable welcome message
- Call transcripts
- Allow-listing phone numbers
- No paperwork required
- Reporting & analytics
- Available in 50+ languages
- Advanced incident workflows
- AI post-mortems
Observability
Logs
Aggregate all your logs into structured data you can query like a single database with SQL.
- Schema-less storage
- Anomaly detection alerts
- Real-time live tail
- Unlimited querying
- Drag & drop query builder
- One-click filter by context
- Cloud-scale querying speed
- Query logs with SQL
- Unstructed data parsing & enrichment
- Integrated incident management
- Transform data with JavaScript
- Host data in your own S3 bucket
- Integrated on-call
- Long-term archival to S3
- Built-in collaboration
- Embed charts into status page
- Convert logs to metrics
- Shareable dashboards
Metrics
Visualize metrics with pre-made collaborative dashboards. Generate metrics from logs or collect them via Prometheus, OpenTelemetry or others.
- Unlimited querying
- Anomaly detection alerts
- Shareable dashboards
- Cloud-scale querying speed
- Drag & drop query builder
- Built-in collaboration
- Integrated incident management
- Query metrics with SQL
- Embed charts into status page
- Integrated on-call
- Transform data with JavaScript
Enterprise-ready
Security
Keep your data secure and control your costs by having visibility into your usage. Stay compliant with SOC 2, GDPR, and more.
- SOC 2 Type II-compliant
- Single Sign-On
- Two-factor authentication
- SOC 2 report under NDA
- SSO enforcement
- 2FA enforcement
- GDPR-compliant
- SCIM
- Custom logs & metrics data residency
- Role-based access control
- Team-level isolation
- Custom VPC deployment
Customer success
Our technical customer team is here to serve you with the tailored experience you're looking for: reach out about migration assistance options or onboarding coaching sessions.
- E-mail support
- Shared Slack channel
- Dedicated customer success manager
- Chat support
- Comprehensive documentation
- Service Level Agreement (SLA)
- Phone support
- Product strategy session
Payment
We make the process simple for your legal, finance, and procurement teams.
- Pay by card
- Pay by wire for enterprise contracts
Enterprise-ready
Reach out for a custom quote.
Find out why the best teams rely on Better Stack.
Get a quote over e-mail
No sales call required!
Frequently asked questions
At Better Stack, we design our products and processes with security in mind.
We follow industry-standard best practices to keep your data safe.
-
Is Better Stack SOC 2 compliant?
- Yes, Better Stack is SOC2 Type 2 compliant. Contact us for more details or to access the latest report.
-
Is Better Stack GDPR compliant?
- Yes. For more information, see our Data Processing Agreement. By default, all data is stored in the EU regions in GDPR-compliant DIN ISO/IEC 27001-certified data centers.
-
Is Better Stack HIPAA compliant?
- Better Stack is currently not HIPAA compliant. Contact us if HIPAA is important for you, and we can share more details.
-
Is Better Stack PCI compliant?
- Better Stack does not store personal credit card information for any of our customers. We use Stripe to securely process transactions and trust their commitment to best-in-class security. Stripe is a certified PCI Service Provider Level 1, which is the highest level of certification in the payments industry.
-
Does Better Stack encrypt data?
- Relevant data is encrypted at rest (AES-256) and in transit (HTTPS/TLS).
-
Does Better Stack back up the data?
- Yes. Automated backups are run regularly and data is stored redundantly where appropriate to prevent data loss.
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Does Better Stack offer custom data locations?
- Yes. We offer custom data locations for enterprise accounts. Contact us to discuss a preferred data location.
-
Do you conduct regular penetration testing and vulnerability scans?
- Yes. We conduct regular penetration testing through third-party pen testers. In addition, we run frequent code reviews, static analysis checks, and dependency vulnerability scans. Our enterprise customers have access to our latest pen test reports.
Is your question not listed here? Please get in touch at hello@betterstack.com.
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