Explore documentation
  1. Welcome to Uptime 👋
  2. Frequently Asked Questions
  3. Monitoring
    1. Get started with monitoring
    2. Working with monitors
    3. Customizing monitors
    4. Monitor types
  4. On-call scheduling and alerting
    1. Get started with on-call
    2. Sending alerts to Slack ↗
    3. Connecting external calendars
    4. Advanced on-call setup
      1. Escalation policies
      2. Urgencies
  5. Incidents
    1. Working with incidents
    2. Create incidents manually
    3. Post mortems
  6. Status pages
    1. Get started with status pages
    2. Working with status pages
  7. Integrations
    1. Integrating with Better Stack
  8. Team and account management
    1. Team management
    2. Account settings
  9. API
    1. Get started with API
  10. Monitors API
    1. Monitors
    2. Monitor groups
    3. Heartbeats
    4. Heartbeat groups
  11. On-call & Incidents API
    1. On-call calendar
    2. Escalation policies
    3. Incidents
  12. Integrations API
    1. Email integrations
    2. Incoming webhooks
  13. Status pages API
    1. Status pages
    2. Status page sections
    3. Status page resources
    4. Status page reports
    5. Status page report updates
  14. Other API
    1. Metadata

Urgencies

Urgencies are customizable ways of alerting in case of an incident. They are the ideal way to create a pre-set way of alerting that could then be applied to multiple escalation policies.

Urgencies can include any of the main alerting options:

  • Call
  • SMS
  • E-mail
  • Push notification

Creating a new urgency:

  • Go to Escalation policies.
  • Click Create urgency.
  • Name your urgency (see example below).
  • Select how you want to be alerted in case of an incident.
  • Click Save changes.
info

3 commonly used urgencies

  • High Urgency set to call, e-mail and push notifications alerting
  • Low Urgency set to e-mail and push notifications alerting
  • SMS only Urgency set to SMS alerting

Previous article

Escalation policies

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Acknowledging an incident