Urgencies

Urgencies are customizable ways of alerting in case of an incident. They are the ideal way to create a pre-set way of alerting that could then be applied to multiple escalation policies.

Urgencies can include any of the main alerting options:

  • Call
  • SMS
  • E-mail
  • Push notification

Creating a new urgency:

  • Go to Escalation policies.
  • Click Create urgency.
  • Name your urgency (see example below).
  • Select how you want to be alerted in case of an incident.
  • Click Save changes.

3 commonly used urgencies

  • High Urgency set to call, e-mail and push notifications alerting
  • Low Urgency set to e-mail and push notifications alerting
  • SMS only Urgency set to SMS alerting