5 Best Opsgenie Alternatives in 2024

Opsgenie, which joined the Atlassian family in 2018, has grown into one of the most widely adopted incident management tools on the market. Its integration with Atlassian’s ecosystem has helped it gain popularity, but despite its reach, Opsgenie has often struggled to meet the evolving needs of its users. Many teams have found the tool lacking in certain critical areas, such as ease of customization, scalability, or overall cost-effectiveness.

Quick tools list:

There is no doubt Opsgenie can be a useful tool, but for many DevOps teams, there are much better alternatives that provide better functionality at a more affordable price point. Because of this, we've put together a detailed list of Opsgenie alternatives to make an informed switch to a better incident/on-call management tool.

Our list focuses on two main criteria: features and pricing. Each tool is evaluated on its ability to enhance the incident response experience and deliver value through flexibility, integration capabilities, and cost savings.

Opsgenie alternatives:

1. Better Stack

Better Stack combines incident management, uptime monitoring, and status pages into a single beautifully designed product.

Their incident management offers easy-to-use on-call calendar scheduling, which can be done in-app or easily integrated with Google Calendar. Similar to Pagerduty, there are advanced team management and access features.

When it comes to alerting, Better Stack offers unlimited phone call and SMS alerts on all paid plans. There are also Slack and Microsoft Teams integrations available, and embedding incident screenshots with debug information directly in alerts.

The main benefit of Better Stack is that it has built-in synthetic monitoring. They offer HTTP(s), ping, SSL&TLD expiration, cron job, and port monitoring. Those monitors can be integrated with on-call alerts without the need to integrate any third-party monitoring tools like Pingdom or Uptime Robot.

When it comes to integrations, Better Stack offers a wide range of monitoring and analytical integrations that are ideal for more demanding users. The most interesting ones are probably Heroku, New Relic, Datadog, AWS, and Grafana.

A cherry on the top of Better Stack is their free status page. They have a beautifully designed status page, which is connected to all the existing monitors and can be edited in seconds. Their status pages can be fully customized and published on a custom domain. Paid plans also allow users to set up password-protected pages as well as e-mail and API status subscriptions.

Explore the full Better Stack demos library

Read Better Stack reviews on G2

✅ Pros:

• Combines monitoring, alerting, status pages, and logging into a unified platform
• Clean and intuitive UI
• Unlimited phone calls
• Customizable incident templates
• Visual dashboards
• Support team collaboration
• Automatic escalations and routing to selected teams
• Real-time incident detection with sub-second latency for faster response times
• Slack, Microsoft Teams, Intercom, and 100+ other integrations
• Includes powerful uptime monitoring features (website, SSL, API monitoring)
• Automated checks every 30 seconds
• API support for creating custom workflows and data pipelines

⚙️Supported Integrations:

• Datadog
• Newrelic
• Grafana
• Zabbix
• Prometheus
• Kubernetes
• Docker

Check the list of all Better Stack integrations here.

❌ Cons:

• Not a complete observability tool

💰 Pricing:

Better Stack offers Free and Pay-as-you-go plans. The free plan includes 10 monitors & heartbeats, e-mail alerts with 3-minute checks, 1 status page, and a 2-month incident history.

2. xMatters

xMatters is another tool to consider when looking for incident management software. xMatters offers the basic functionality you need as a DevOps team to manage your on-calls.

They have easy-to-use on-call scheduling, team management, and incident timelines. They also have advanced team management tools like permission management.

The reason why xMatters is included is that they have a very reasonable free plan, which is suitable for any small team that is just starting and wants to save money while also having basic on-call functionality available. The main difference with the paid plans is that they offer better analytics, data retention, and dedicated support. Furthermore, xMatters offers over 200 pre-built integrations, so plugging in your stack shouldn't be a problem.

The main downside to consider with xMatters is that their phone call notifications are only available on the paid plans and are also limited depending on your tier. To get unlimited phone calls, you would need to switch to their custom pricing available, which obviously comes with a very high price tag and accounting work.

However, for smaller teams, the free tier is a great way to start implementing on-call management in your team.

✅ Pros:

• Integrates monitoring, alerting, and response automation
• Automatized incident handling and escalation issues based on conditions
• Tools for teams to collaborate during incidents in real-time

⚙️Supported Integrations:

• AppDynamics
• AWS
• BigPanda
• Datadog
• Dynatrace
• Grafana

Check the list of all xMatters integrations here.

❌ Cons:

• Advanced features require more training and onboarding
• Needs careful setup to avoid overwhelming users with notifications
• Some users report that the UI is dated compared to newer competitors

💰 Pricing:

You are looking at four different plans. A Free Tier that supports up to 10 users with basic alerting and integrations. Next is the starter Plan which starts at $9/month per user and includes 100 users, automated workflows, and core integrations. The last two plans are Advanced Plan and Enterprise. The advanced plan starts at $39/month per user and gets you expanded integrations, analytics, and custom workflows, while the Enterprise Plan offers custom pricing for full-scale enterprise features and 24/7 support.

3. Alertops

Alertops is a tool for incident management and IT service management. It has all the major features that Pagerduty offers. Probably the major difference is that Alertops now offers heartbeat (cron job) monitoring as part of their higher-tier plans. This is useful for anyone looking to monitor database backups or other scheduled tasks. Regular uptime monitoring or RUM (real user monitoring) is not available. The downside of Alertops is that they lack a free plan. Also, not all plans include unlimited phone and SMS alerts. For the unlimited option, one needs to go for the higher tiers. Their first paid tier, the Standard package is overall, offering much fewer features than others on this list. For example, data retention for the lowest paid plan is only 3 months, and other quite important escalations and alerting features are severely limited as well. Lastly, Alertops is not entirely self-serve. One needs to schedule a demo to start scheduling on-call and integrating monitoring and alerting tools. Overall Alertops is on the more expensive side of Pagerduty alternatives and can be recommended for teams looking to get a partner for a long-lasting commitment.

✅ Pros:

• Flexible alerting rules, workflows, and escalation paths
• Alerts via SMS, email, phone, push notifications, and chat tools
• Works with tools like Slack, Jira, ServiceNow, Datadog, and more
• Routes incident alerts to the right teams based on predefined criteria
• Features like chat, conference calls, and team collaboration during incidents
• Supports international incident management with global SMS and voice options

⚙️Supported Integrations:

• AWS
• Datadog
• Bugsnag
• Datacake
• Grafana
• Zabbix

Check the list of all Alertops integrations here.

❌ Cons:

• Advanced configuration can be complex for new users
• UI could be more modern and intuitive

💰 Pricing:

Alertops offers a free plan with a maximum of 5 users and a basic incident management pack. The following plan called Standard starts at $8/month per user with unlimited SMS and voice alerts. The last two options are Premium and Enterprise, with Premiums starting at $18/month per user with advanced automation and SSL monitoring, and Enterprise starting at $28/month per user with major incident management with live call routing and reporting.

4. Pagerduty

Pagerduty has been around since 2009 and is still one of the most widely used incident management tools on the market.

When it comes to on-call scheduling, Pagerduty has an easy-to-use calendar and works well, even for larger teams. Similar to Opsgenie, there are plenty of advanced alerting workflows that can be utilized to cover even corner-case scenarios. Those include enriched alerts, custom actions, or smart incident merging.

The main benefit of Pagerduty is that it offers many advanced enterprise features like stakeholder communication and advanced analytics on both individual and team levels. They also have what is called event intelligence, which is an AI-based addon to help teams decrease the number of false incidents over time.

Pagerduty's free plan is quite generous as it offers 100 SMS alerts and up to 5 team members. Even though this plan has only a few features compared to paid ones, it is a great start for smaller companies. The pricing of other plans is very reasonable and offers many enterprise-ready features.

The main downside of Pagerduty is that it has quite an old feel. Their dashboard doesn't feel very modern, and there are many non-intuitive UX details that require some user learning to get around. Because of this, it can't be recommended as a tool for companies just establishing their on-call teams.

Recommended reading: Pagerduty vs Opsgenie, side-by-side comparison

✅ Pros:

• An old-school industry veteran with monitoring, alerting, and response automation
• Routing and escalation policies to ensure the right people are alerted
• Detailed insights into incidents with dashboards and analytics
• Connects with over 650 tools, including Slack, Jira, AWS, Datadog, and more.

⚙️Supported Integrations:

• AWS
• Checkly
• Chronosphere
• Datadog
• LogicMonitor

Check the list of all Pagerduty integrations here.

❌ Cons:

• Advanced features and configurations require time to master
• Configuring advanced workflows and integrations can be complex

💰 Pricing:

PagerDuty’s pricing has four tiers - free with 5 users, professional for $21/month per user, business for $41/month per user, and enterprise with optional add-ons featuring their respective prices.

5. Splunk

Previously known as VictorOps, Splunk on-call is an incident management tool from the Splunk product family. At the core, Splunk on-call is very similar to Pagerduty as both are enterprise-focused companies. What this means is that similar to Pagerduty, Splunk on-call is quite hard to operate, especially in the beginning. Since Splunk is built for enterprise, it has all the necessary features needed by the big teams but lacks things that would be appreciated by smaller teams, like, for example, a free plan. Another major limitation is that the paid plans have limitations on e-mail and push notification alerts. This essentially means that to be able to operate, teams need to go for the high-tier plans just to be able to get the basic functionality. Furthermore, some advanced features like incident merging are again only available for high-tier plans. What this means is that Splunk is indeed a great tool, but only if you have the resources to go immediately on the enterprise plan.

Recommended reading: 10 Best Splunk Alternatives

✅ Pros:

• Works seamlessly with Splunk's logging, monitoring, and observability tools
• Highly customizable incident response workflows and automated escalations
• Alerts via SMS, email, phone, and app push notifications
• Connects with tools like Slack, Jira, ServiceNow, and others
• Provides actionable insights and analytics during incidents
• Easy to manage on-call rotations and shifts

⚙️Supported Integrations:

• Kubernetes
• Linux
• Microsoft Windows

Check the list of all Splunk integrations here.

❌ Cons:

• Can be complex to configure, especially for new users
• Most powerful when used in conjunction with other Splunk tools, which may add complexity

💰 Pricing:

Splunk offers flexible pricing plans, divided into three main categories: Security ($15), Observability ($60), and Platform ($75). Each category provides more granular pricing options. For instance, within the Observability category, you can select from Infrastructure, App & Infra, or End-to-End monitoring, ensuring you only pay for the features you require. Some services, like synthetic monitoring, start as low as $1, allowing you to customize your plan based on your specific priorities.

TLDR tools list:

Want to explore more tools?

FAQ uptime guide to Opsgenie:

Looking for a tool to cater to a very specific use case? Here are a few lists with incident management and monitoring tools to check out:

• 10 Best Splunk On-Call (VictorOps) Alternatives
• 5 Most Used Incident Management Tools (Reviewed & Ranked)
• 22 Tools for Synthetic Monitoring (Tried & Tested)

Article by

Jenda Tovarys

Jenda leads Growth at Better Stack. For the past 5 years, Jenda has been writing about exciting learnings from working with hundreds of developers across the world. When he's not spreading the word about the amazing software built at Better Stack, he enjoys traveling, hiking, reading, and playing tennis.

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