The 10 Best Blameless Alternatives in 2024

Blameless is an incident management company that utilizes Slack to send push notifications and facilitate communication between teams and stakeholders. The platform is sleek, but it’s not for everyone. There are quite a few people out there looking for something more.

If you’re one of those people or you’re just curious about your options, I’ve got good news for you. We’ve put together a list of 10 of the best Blameless alternatives in 2024. But before we open fire, let’s talk about Blameless.

Blameless Features

Blameless is a straightforward platform offering incident management as its premier feature. It’s not full stack by any means, but it does offer a few features to help with the incident management process. Here’s the gist:

• Incident response
• Incident analytics
• Incident communication
• SLO manager
• Incident retrospectives

Aside from these features, Blameless also offers a handful of integrations with tools like Datadog, Asana, Confluence, and more.

Blameless Pricing

Blameless pricing is also super straightforward, as you only have 2 options. One of the options is a custom enterprise plan, which means that there’s no inherent price tag attached to it.

The only other option is what they call the Essentials plan. This plan is $20 per user per month for the first 50 users and comes with all the integrations, automated workflows, and data retention you could possibly need.

The 10 Best Blameless Alternatives in 2024

1. Better Stack

Better Stack has a lot to offer, including robust features that are finely tuned for incident management. From incident timelines and multichannel alerting to error logs and website monitoring, Better Stack offers a comprehensive suite of tools that seamlessly integrate with your infrastructure and alert you in case of critical events.

Its merging capabilities and historical reporting add further depth, while customization options allow for tailored notification preferences and task prioritization.

Better Stack provides comprehensive debugging data, empowering teams to swiftly identify and address the root causes of incidents. Moreover, the platform facilitates the establishment of on-call schedules, ensuring alerts are managed effectively without bothering team members who aren’t scheduled.

Better Stack streamlines log analysis, swiftly scanning through logs and triggering alerts when an anomaly is detected. Its broad array of integrations with various DevOps tools positions Better Stack as a dependable ally in incident management across diverse environments.

One of its most notable functionalities is its automated multi-location checks, substantially minimizing false positives. Once the incident is validated, team members are alerted quickly through push notifications, SMS, email, or other integrated communication channels, optimizing incident response and collaboration efforts.

🌟Key features

• Incident management
• Multi-channel alerts
• On-call scheduling
• Uptime monitoring

➕Pros

• Incident validation
• Fast and reliable alerting
• Built-in Status Pages
• 30-second check frequency
• Dozens of integrations

➖Cons

• Not a full-stack observability solution

💲Pricing

Better Stack provides free plans for basic Uptime and Logs.

The Uptime free plan includes 10 monitors and 5 status pages. The Logs free plan offers up to 1GB of data per month, allowing users to manage their logs effectively within the provided limit.

For additional features, premium packages are available starting at $25 per month for both Uptime and Logs.

The Uptime premium package includes 50 monitors, 5 status pages, and integrated incident management. Meanwhile, the Logs premium package offers a generous 30GB data allowance per month and extends data retention to 15 days.

2. FireHydrant

FireHydrant made its debut in 2016 with the mission to automate and streamline the incident management process.

This platform seamlessly integrates with a diverse range of tools and offers intuitive step-by-step guidance through Slack, providing seamless collaboration and actionable insights.

FireHydrant offers a lot of customization options and a stable of helpful features including communications management, audit trails, IT incident management, and task management. These features are great for engineering teams that are growing quickly.

🌟Key features

• Incident management

➕Pros

• Highly customizable
• Easy to use

➖Cons

• Expensive, annual pricing
• User reviews report analytics issues

💲Pricing

If you exclude the enterprise option, FireHydrant offers a single plan for incident management. The Incident Management Pro plan is priced at $6,000 annually, with no monthly payment option available.

If you want to take advantage of the entire platform, the cost goes up to $9,600 per year.

3. Instatus

Instatus is mostly known for its status page solution, but it also offers incident management capabilities through a range of monitors including API, SSL, website, and more.

Users can set these monitors and get real-time updates on the availability of their service. On-call scheduling and routing rules make it easier for SMS, calls, emails, and messaging app notifications to get to the right person automatically.

Instatus also utilizes collaboration tools like activity logs and comments to capture vital team input on incidents and alerts, ensuring that important data doesn’t get lost in the chaos.

🌟Key features

• Status pages
• Incident management

➕Pros

• Fast and clean status pages
• Incident templates

➖Cons

• User reviews report clunky UI for batch edits
• Limited functionality

💲Pricing

Instatus has multiple pricing options depending on whether you want a public page, private page, or pages for select audiences only. Here’s the breakdown:

Public pages: - Free tier - Pro plan - $20 per month - Business plan - $300 per month

Private pages: - Pro plan - $50 per month - Business plan - $300 per month

Select Audience: - Select plan - $100 per month - Business plan - $300 per month

In all of these plans the only real difference, aside from the public or private, is the use of SSO with business plans and other big-team features.

4. Squadcast

Squadcast is a formidable contender, albeit not so well known. It provides essential incident management functionalities such as on-call management, incident response, and reliability workflows, all within a cohesive platform.

With its on-call management capabilities, Squadcast offers flexible scheduling, escalation policies, and intelligent alert routing across various notification channels. Moreover, the platform enhances incident response by integrating communication channels and supporting Runbooks, Custom APIs, and Webhooks.

Squadcast further streamlines incident tasks and resolutions through automated workflows. Offering advanced reliability metrics, SLO tracking, and built-in public and private status pages, Squadcast is a solid option.

🌟Key features

• Incident management

➕Pros

• Automatic escalation
• Numerous customization options
• Easy open-source integrations

➖Cons

• A bit expensive
• Steep learning curve

💲Pricing

Beginning with the free tier, which is meant for smaller teams, it allows up to 5 users and comes with 100 alerts.

The Pro starts at $9 per user per month. This tier offers unlimited users and 100 alert notifications per user, with additional alerts priced at $0.10 each.

Moving up, the Premium plan, priced at $16 per user per month, offers stakeholder inclusion, delayed notifications, and unlimited alert notifications.

Lastly, the Enterprise plan, priced at $21 per user per month, offers even more advanced functionalities like global event rules, making it the ideal choice for larger organizations with complex needs.

5. PagerDuty

PagerDuty is an extremely well-known cloud-based incident management platform. It offers enterprise-level incident management capabilities and serves as a centralized hub for teams to receive alerts throughout the incident lifecycle.

It’s great for its automation capabilities, empowering teams to streamline incident response processes by automating repetitive tasks, and loads of integrations.

The platform facilitates seamless communication and collaboration among team members and stakeholders, providing a unified platform for sharing crucial information and coordinating efforts to resolve incidents effectively.

Not a big fan of PagerDuty? Check out some similar tools to PagerDuty.

🌟Key features

• Incident management

➕Pros

• User-friendly
• Incident noise reduction
• Runbook automation
• Comprehensive status pages

➖Cons

• User reviews call the UI overwhelming
• User reviews complain about reporting issues

💲Pricing

PagerDuty provides a variety of pricing tiers designed to meet the diverse needs of different organizations:

• Free Tier - Ideal for smaller teams of up to 5 users, although it comes with limited functionalities.

• Professional Plan - Starting at $21 per user per month, this plan offers expanded features including unlimited API calls and SMS alerts.

• Business Plan - Beginning at $41 per user per month, the Business plan enhances the Professional tier with additional automation workflows for incidents and business processes.

• Enterprise Plan - Tailored for larger enterprises needing fully customizable solutions and scalability. Specific pricing details for this plan may require consultation with PagerDuty representatives, as they are not readily available online.

6. xMatters

xMatters is a reliable incident management platform. While it may not offer the same level of sophistication as some other solutions on this list and the market, it serves as an excellent alternative to Blameless.

Key features of xMatters include on-call scheduling, alert management, basic communication functionality, and escalations. Notably, xMatters is perfect for reliability, making it an ideal choice for users who prioritize a straightforward solution over more intricate full-stack options like Splunk.

🌟Key features

• Incident management

➕Pros

• Simple and reliable

➖Cons

• User reviews mention issues with alert management
• User reviews mention complications with setting up automation tasks

💲Pricing

xMatters offers a range of pricing options, each meant to suit businesses of different sizes. Their entry-level plan is free and well-suited for smaller organizations. For those looking for a little more, paid plans start at $9 per user per month. You can step it up from there with the $39 per user per month plan, which offers additional Incident Management functions.

7. Incident.io

Incident.io specializes in incident management and workflow automation. It seamlessly integrates essential features such as on-call management, incident response, and status pages into the workflow from beginning to end.

Incident.io utilizes Slack as its primary UI. This can either be a pro or a con, depending on who you’re talking to, but it does impose some limitations on the user.

While it may not have all the flashy bells and whistles, Incident.io excels at unifying your entire organization under one roof. Through its Catalog feature, teams, services, customers, and other stakeholders can collaborate seamlessly and transparently throughout the incident lifecycle, ensuring efficient communication and resolution.

🌟Key features

• Incident management
• On-call scheduling

➕Pros

• Simple and decently powerful platform

➖Cons

• User reviews mention limitations with configurations
• User reviews mention limitations imposed by the Slack interface

💲Pricing

Incident.io has two pricing packages alongside a customizable enterprise option, which doesn’t have a price online.

The Team plan starts at $15 per user per month, with an extra $10 per month for each on-call user. This tier includes one status page and features Slack-native incident response functionality.

The Pro plan begins at $25 per user per month and has all the features of the Team plan. But on top of that, it offers advanced insights supported by AI assistance. Each additional on-call user goes up to $20.

8. BigPanada

BigPanda's incident management platform makes it easy to swiftly respond to and resolve incidents in real-time. With the Incident 360 Console, users gain a unified view, which paves the way for the comprehensive monitoring of ongoing issues. This enables engineers to efficiently manage, analyze, and collaborate across departments, pinpointing root causes and taking necessary actions.

The platform offers extensive customization options, enabling users to create filtered views tailored to their specific requirements. A live feed provides an overview of active incidents, including their last update time and priority level, streamlining the assessment process. A searchable field further enables users to quickly locate incidents without manual scanning.

🌟Key features

• Incident management
• Workflow automation

➕Pros

• Easy to integrate API connectors
• Machine learning capabilities
• Alert correlation

➖Cons

• No recent reviews online
• No prices listed online

💲Pricing

Unfortunately, BigPanda doesn’t display their prices online. If you’re interested, you will have to reach out and contact their sales team directly.

9. Opsgenie

Opsgenie was created back in 2012, and it was one of the only reliable incident management solutions on the market for a while. It was later acquired by Atlassian and has further improved in reliability and capability.

Utilizing alert routing, Opsgenie enables users to efficiently direct critical issues to the responsible teams, cutting down on the response time. Its advanced scheduling tools further streamline on-call management by sending alerts to scheduled engineers.

Not a big fan of Opsgenie? Check out some similar tools to Opsgenie.

🌟Key features

• Incident management

➕Pros

• Easy on-call scheduling
• Centralized management
• Seamless integrations

➖Cons

• Not many recent reviews online

💲Pricing

Opsgenie offers users a choice of four pricing tiers to meet their needs:

• Free Tier - Designed for small teams of up to 5 users, although its functionality is limited compared to other plans.

• Essentials Plan - Starting at $9 per user per month with annual billing, this tier includes unlimited alerts and 100 SMS notifications per user. Additional SMS alerts can be purchased if required.

• Standard Package - Starting at $19 per user per month with annual payments, this package offers unlimited SMS notifications and several advanced features beyond what the Essentials plan provides.

• Enterprise Plan - Starting at $29 per user per month when billed annually, the highest-level plan encompasses all the features of the Standard package. It also includes additional perks such as incident templates and advanced post-incident analysis.

10. Moogsoft

Moogsoft is an AIOps platform that is now part of Dell. It offers a comprehensive suite of features for IT operations management, seamlessly integrating with various monitoring tools, and leveraging machine learning for proactive issue detection and resolution.

Moogsoft is great for detecting and resolving incidents early on in the lifecycle, however, some users have reported occasional instability and limited customization options. Nonetheless, for organizations seeking a comprehensive AIOps solution, Moogsoft is still a solid choice.

🌟Key features

• Incident management

➕Pros

• Multi-platform ingestion
• Simple alert correlation
• Easy to navigate

➖Cons

• User reviews complain about dashboards and reporting
• User reviews say that improvements are needed in machine learning

💲Pricing

Unfortunately, like BigPanda, Moogsoft doesn’t display their prices online. If you’re interested, you will have to reach out and contact their sales team directly.

The 10 Best Blameless Alternatives Comparison

Conclusion

At last, we reach the end of this comparison list for Blameless alternatives. There are a lot of options out there, but these are by far the most reliable and capable platforms on the market in 2024.

Don’t forget to do your research. A lot of these tools have free tiers or free trials that can give you a good idea of how capable they are. If you find yourself still asking questions, then feel free to come back and reference this list whenever you need.