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Customer Engineer

The challenge

At Better Stack, we are software builders at heart, with our customers at the core of everything we do. We develop our products with the speed of light and empower over 200,000 engineers already leveraging Better Stack to build their software better and faster. Be it an indie hacker, a national government, or Brave.com.

We aim to make the customers relying on us succeed in building better software faster and keep on delivering an unparalleled 11-star experience. We’re looking for an addition to our team to join us on this mission. Are you intrigued to join a hyper-growth environment, help engineers ship better and faster, and discover new solutions for observability challenges? Then read on.

What you'll do

  • Be the engineering guide for CTOs implementing Better Stack. Work with engineers from companies around the world to implement the best in class observability.
  • Solve customer’s engineering challenges. Identify issues, design and analyze the best solutions, or hop on a call to discuss your recommendations with your customers.
  • Dive into our code, monitoring dashboards, Vector configs and get creative with solutions for any kind of stack our customers use.
  • Empower our customers and help them implement the best practices for logging and incident management.
  • Shape the user experience of our products. By talking with our customers daily, you'll know what matters to them the most. Help make our tools the vehicle through which the engineering magic happens.
  • Bring your unique perspective on how to solve any challenges that our customers may come across.

This might be for you if

  • You have an engineering background and like our approach to engineering culture.
  • You are passionate about driving change from the start to the finish line. It will be up to you to talk with our customers, draft out the solutions, and solve their technical challenges.
  • You are an excellent and effective communicator with native-level English skills. Both written and spoken form.
  • You are independent, resourceful, and not afraid to roll up your sleeves.
  • You would like to help us build a love brand (we're proud of the way we treat our customers).

Who you'll work with

A team of smart and talented colleagues who are extraordinary at what they do and collaborate together to build an amazing product. Namely:

  • Annie, who is the heart and soul of our customer team and was previously leading initiatives at the European Space Agency.
  • Simon, our amazing product engineer that makes sure customer feedback is implemented into the product and shared with all of our 200,000 customers.
  • Tomas, our CTO, hands on engineering wizard who still ships code every week.

Where to go next?

Apply