# Get alerts on time on Android

Android phones hold back apps in the background to save battery, so an alert can reach you minutes late. Allow Better Stack to run in the background and you'll always receive alerts on time. Some phone brands need an extra setting.

## Allow Better Stack to run in the background

This one step is all most phones need.

1. In the Better Stack app, open **Settings** and tap **Always receive alerts on time**.
2. Tap **Allow**.

Don't see **Always receive alerts on time** in **Settings**? Better Stack already runs in the background, as long as **Push notifications** is on.

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#### Using your phone's settings
Open your phone's **Settings** → **Apps** → **Better Stack On-call** → **Battery** and select **Unrestricted**. On Pixel phones, tap **App battery usage** → **Allow background usage** and select **Unrestricted**.
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## Samsung

Already allowed Better Stack to run in the background? Nothing more to do. Otherwise, Samsung puts apps you don't open for a while to sleep, and a sleeping app gets no alerts until you open it again.

1. Open your phone's **Settings** → **Battery** → **Background usage limits**. Not there? Search your phone's **Settings** for **Background usage limits**.
2. Open **Sleeping apps** and **Deep sleeping apps**, and remove **Better Stack On-call** from both.
3. Turn off **Put unused apps to sleep**.

## Xiaomi, Redmi and POCO

1. In the Better Stack app, open **Settings** and tap **Get alerts reliably on Xiaomi**.
2. In the screen that opens, turn on **Autostart** for **Better Stack On-call**.
3. Open your phone's **Settings** → **Apps** → **Manage apps** → **Better Stack On-call**, tap **Battery saver** and select **No restrictions**.
4. Open your recent apps, long-press **Better Stack On-call** and tap the lock icon, so clearing recent apps doesn't close it.

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#### Don't see Get alerts reliably on Xiaomi?
Turn on **Autostart** in your phone's **Settings** → **Apps** → **Manage apps** → **Better Stack On-call**. On HyperOS 2 and later, turn it on in **Settings** → **Apps** → **Permissions** → **Background autostart**.
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## OnePlus, Oppo and realme

Seeing **Get alerts reliably on OnePlus** or **Get alerts reliably on Oppo** in the app's **Settings**? Tap it and turn on **Auto launch** for **Better Stack On-call**. If **App info** opens, it's under **Battery usage** as **Allow auto launch**.

Then, on every OnePlus, Oppo and realme phone:

1. Long-press the **Better Stack On-call** icon, tap **App info** and open **Battery usage**.
2. Turn on **Allow background activity** and **Allow auto launch**.
3. In your phone's **Settings**, search for **Sleep standby optimization** and turn it off.

## Vivo

1. Open your phone's **Settings** → **Battery** → **Background power consumption management** and turn on **Better Stack On-call**.
2. In your phone's **Settings**, search for **Autostart** and turn on **Better Stack On-call**.

## Honor

1. In your phone's **Settings**, search for **App launch** and open it.
2. Turn off the switch next to **Better Stack On-call**.
3. In the dialog that opens, keep **Auto-launch**, **Secondary launch** and **Run in background** on, and tap **OK**.

## Motorola

Open your phone's **Settings** → **Battery** and turn off **Improve battery while inactive**.

## Tecno and Infinix

1. Open **Phone Master** → **Toolbox** → **Auto-start management** and turn on **Better Stack On-call**.
2. In **Phone Master**, open **Advanced settings** and turn off **Screen off push block**.

## Huawei

Huawei phones without Google Play services can't receive push notifications. Get alerted by phone call and SMS instead:

1. Open **Settings** → [Alerts](https://betterstack.com/settings/push-notifications ";_blank")
2. Under **How do you want to get alerted?**, tick **Call** and **SMS** for each severity and click **Save changes**.

Not using an escalation policy? Tick **Call** and **SMS** under **How should we notify the primary responder?** on each monitor.

## Still late?

Alerts reach your phone only while it has signal or Wi-Fi. Still getting them late with a good connection? Let us know at [hello@betterstack.com](mailto:hello@betterstack.com) and we'll be happy to help.