# New Relic vs Sematext: A Complete Comparison for 2026
New Relic and Sematext both let you watch your entire stack, but they disagree at a foundational level about whether observability should be one product or many. **Sematext is modular by design: logs, infrastructure, tracing, real user monitoring, and synthetics each live in their own App inside Sematext Cloud, each with its own configuration, retention, and bill, metered on its own axis, per host, per agent, per span, per pageview, per monitor.** You buy exactly the pieces you need and assemble them into a platform. That à la carte flexibility is the whole idea, and it comes from a company that has been doing this for over fifteen years, starting life as an Elasticsearch and Solr consultancy, which is why its log management is still one of the strongest products it ships.
**New Relic made the opposite bet a decade ago: collapse everything into one database, NRDB, query it all with one language, NRQL, and charge for just two things, data ingest and user seats.** There are no separate apps to stitch together and no per-host or per-span line items. There is one unified store where an alert, its traces, its logs, and the underlying infrastructure all sit together, and one bill driven by how much data you send and how many engineers need full access at $349 per month each.
Those two philosophies produce genuinely different day-to-day experiences. With Sematext you can start with just log management for $5 a month and add products as you grow, but a full-stack deployment means managing several apps and forecasting cost across five or six independent pricing axes. With New Relic you get one interface and two numbers to predict, but the seat model means cost climbs with headcount whether or not those engineers generate more data.
The decision is really about what you value more: the flexibility to buy and run observability piece by piece, with an on-premises option and an Elasticsearch heritage behind the logging, or a unified platform with one query language, broader managed breadth, and a more mature AI layer, priced so that access rather than data is what you pay for. This comparison works through where each of those bets pays off, using current 2026 pricing and product status.
## Quick comparison at a glance
| Feature | New Relic | Sematext |
|---|---|---|
| **Primary purpose** | Unified full-stack observability SaaS | Modular observability suite (separate Apps) |
| **Company heritage** | Reinvented APM incumbent | 15+ years, Elasticsearch/Solr roots |
| **Architecture** | Unified (NRDB, one store) | Modular (separate Apps per data type) |
| **Free tier** | Yes (100GB/month + 1 full user, forever) | Free/trial tiers per App |
| **Pricing model** | Per-user + data ingest (GB) | Per-host, per-agent, per-span, per-pageview |
| **Per-user fees** | Yes ($349/month full platform, Pro) | No |
| **Per-host fees** | No (but seats gate access) | Yes ($2.80-5.76/host) |
| **Instrumentation** | APM agents, eBPF (eAPM), or OTel | Sematext Agent + OpenTelemetry SDKs |
| **Query language** | NRQL (proprietary, unified) | Elasticsearch DSL / Kibana syntax |
| **APM / distributed tracing** | Yes (thread profiling, Infinite Tracing) | Yes (OTel-native, service maps) |
| **Log management** | Yes (all searchable, $0.40/GB, no query fees) | Core strength (Elasticsearch-backed) |
| **Infrastructure monitoring** | Yes (seat-gated) | Yes (per-host, deep K8s, Network Map) |
| **Real user monitoring** | Yes (Gartner DEM Leader, 2x) | Yes (Experience; no session replay) |
| **Error tracking** | Errors Inbox | Not a standalone product |
| **AI investigation** | SRE Agent (Preview), Applied Intelligence (GA) | Anomaly detection + MCP server |
| **MCP server** | Yes (Preview) | Yes (GA, logs/metrics/hosts/alerts) |
| **Incident management / on-call** | Applied Intelligence + New Relic On-Call | Alerting only (PagerDuty/Opsgenie) |
| **Status pages** | No | Yes (bundled with Synthetics) |
| **On-premises option** | No | Yes (Sematext Enterprise via Docker) |
| **SOC 2 Type II** | Yes | Yes (via AWS infrastructure) |
| **HIPAA / FedRAMP** | Yes (Data Plus) / Yes (Moderate) | No / No |
---
## Platform architecture and philosophy
The architectural split, modular versus unified, is the root of almost every other difference between these two.
### New Relic: one hosted database, one query language, priced by who needs access
New Relic puts logs, metrics, traces, and events into NRDB and makes all of it queryable through NRQL. The investigation experience follows directly: an alert fires, and you click from the alert to the APM trace to the surrounding logs to the infrastructure state without switching interfaces, without cross-app configuration, and without a second query language. There is one place your data lives and one way to ask questions of it. OpenTelemetry is native with no surcharge, ingest runs $0.40/GB past the free tier, and the free tier (100GB per month and one full platform user, forever) is usable indefinitely for a small team. The cost concentrates in seats: $349 per month per full platform user on Pro, which is the number that grows fastest as a team scales.
### Sematext: modular Apps you assemble into a platform
Sematext organizes each data type into its own App inside Sematext Cloud: a Logs App, a Monitoring App for infrastructure, a Tracing App, an Experience App for real user monitoring, and Synthetics. Each App has its own retention, configuration, and billing. The Sematext Agent collects infrastructure metrics and forwards logs from hosts, containers, and Kubernetes, while distributed tracing relies on OpenTelemetry auto-instrumentation or manual SDK integration. Log search uses Elasticsearch-compatible query syntax, which is immediately familiar to anyone coming from the ELK stack, a direct legacy of Sematext's origins as an Elasticsearch and Solr consultancy.
The modular design has a real advantage: you adopt only what you need. If you only want log management, you pay only for logs, starting around $5 a month. Cross-App correlation exists, so you can click from a log to related metrics or from a trace to infrastructure data, but it requires setting up each App and configuring the relationships rather than getting one store for free. The tradeoff surfaces at full-stack scale. Running logs, infrastructure, tracing, RUM, and synthetics means managing several separate products, each with its own retention and pricing tier, and forecasting a bill across five or six independent axes. Sematext also offers something New Relic does not: an on-premises deployment (Sematext Enterprise, via Docker) that keeps all data inside your own infrastructure, which matters for regulated environments that cannot use a cloud-hosted platform at all.
| Architectural factor | New Relic | Sematext |
|---|---|---|
| Data model | Unified warehouse (NRDB) | Separate Apps per data type |
| Instrumentation | APM agents, eBPF, or OTel | Sematext Agent + OTel SDKs |
| Query language | NRQL (unified) | Elasticsearch DSL / Kibana syntax |
| Cross-signal correlation | Automatic (shared store) | Cross-App (requires setup) |
| Billing axes | Two (ingest + seats) | Several (host, agent, span, pageview) |
| Per-seat cost | Yes ($349/month full user) | None |
| On-premises option | No | Yes (Sematext Enterprise) |
| Cost grows with | Engineer headcount + ingest | Hosts, agents, spans, pageviews |
[summary]
### The reliability layer neither platform fully closes
New Relic gates full access behind seats and Sematext spreads observability across separate Apps, but neither one carries you cleanly from a firing alert to the engineer who needs paging and the customers who need an update. Better Stack folds on-call scheduling, phone and SMS escalation, incident timelines, and status pages into the same platform as your logs, metrics, and traces.
**One platform from the first heartbeat check to the closing post-mortem.** [Start free.](https://betterstack.com)
[/summary]
---
## APM and distributed tracing
Both trace requests across services, and both lean on OpenTelemetry. The gap is instrumentation depth and how tracing is priced.
### New Relic: agent-based depth with eBPF and Infinite Tracing
New Relic offers language-specific APM agents with thread-level CPU profiling that shows exactly which function is consuming cycles in production, plus eBPF-based eAPM for zero-code Kubernetes instrumentation. Infinite Tracing collects 100% of your traces and retains the most significant ones instead of sampling blindly. APM 360 ties frontend sessions to backend traces in one interface, and because RUM and APM share NRDB, that correlation needs no configuration. Tracing is included in the ingest-and-seats model rather than metered as its own product with its own span tier.
### Sematext: OpenTelemetry-native tracing, priced by span volume
Sematext Tracing is built on OpenTelemetry from the ground up, with a service map, waterfall visualizations, and latency distribution analysis. It accepts OTLP over HTTP or gRPC and supports Jaeger and Zipkin formats. The distributed tracing and service map features are relatively new, having launched in late 2025 and early 2026, but the foundation is solid and honestly executed. The tracing App is billed by span volume in tiers: roughly $19 a month for 2 million spans, $69 for 5 million, and $179 for 20 million, which means you manage sampling to control both span volume and cost.
Two honest limitations against New Relic. Auto-instrumentation still requires installing the OpenTelemetry agent on each service and managing its configuration, which becomes real maintenance work across a polyglot fleet of dozens of services. And Sematext does not offer code-level CPU profiling, so for pinpointing a slow method inside a process, New Relic's thread profiling goes a layer deeper. For teams that want clean, standards-based tracing as one App among several, Sematext delivers it; for the deepest in-process visibility, New Relic reaches further.
| APM / tracing | New Relic | Sematext |
|---|---|---|
| Instrumentation | APM agents, eBPF, or OTel | OpenTelemetry SDK per service |
| Code-level profiling | Yes (thread profiling) | No |
| Trace retention / model | Infinite Tracing (smart retention) | Span-volume tiers ($19-179/mo) |
| Service maps | Yes | Yes (launched 2025-2026) |
| Frontend-to-backend | Seamless (shared NRDB) | Separate Experience + Tracing Apps |
| APM pricing | Included in ingest + user license | Per span-volume tier |
[summary]
### Tracing priced by volume, not by seat or span tier
New Relic charges per engineer who needs to look, and Sematext meters tracing by span volume in a separate App. Better Stack's eBPF tracing captures HTTP, gRPC, and database traffic at the kernel level with zero code changes, priced purely by data volume, and its AI SRE investigates root cause automatically the moment an incident fires.
**Full-fidelity distributed tracing from every service, billed by volume with nothing hidden.** [Explore Better Stack tracing.](https://betterstack.com/tracing)
[/summary]
---
## Log management
Logs are Sematext's strongest product, and the one place its Elasticsearch heritage is a genuine advantage. The comparison turns on query familiarity, retention economics, and whether logs live in the same place as everything else.
### New Relic: flat per-GB, all searchable, no query fees
New Relic charges $0.40/GB past the free tier, and every ingested log is searchable through NRQL with no per-query charge. There are no indexing decisions, no tier routing, and no archive to configure. Seven-year retention without rehydration covers compliance cases, and because logs share NRDB with traces and metrics, correlation is automatic rather than something you wire up between products. The flat per-GB rate also stays simpler than Sematext's tiered storage as volume grows.
### Sematext: Elasticsearch-powered logs with a familiar query model
Sematext Logs is a managed Elasticsearch and OpenSearch backend with a polished UI on top, and the Elasticsearch-compatible API means teams already fluent in Kibana query syntax are productive immediately, and can often reuse existing dashboards and queries. You get Live Tail for real-time streaming, saved views, log pipelines for parsing and enrichment, and anomaly detection on Pro plans. Pricing works on daily log volume plus retention: Basic at $5 a month covers 500MB per day with 7-day retention, Standard starts around $50 a month, and Pro adds anomaly detection, archiving, and ChatOps.
The place to look carefully is storage cost. Sematext's per-GB storage runs roughly $1.57/GB on Standard and $1.90/GB on Pro, so retaining 100GB for thirty days can cost well over $150 a month on storage alone, against New Relic's flat $0.40/GB ingest with generous retention. Sematext's genuine advantages are the Elasticsearch API familiarity, the anomaly detection on logs, and the on-premises option that keeps log data entirely inside your own infrastructure, which regulated teams often require and which New Relic cannot offer at all.
| Log management | New Relic | Sematext |
|---|---|---|
| Pricing model | $0.40/GB (100GB/month free) | Daily volume + storage ($0.15-1.90/GB) |
| All logs searchable | Yes | Yes (Elasticsearch-backed) |
| Query language | NRQL | Elasticsearch DSL / Kibana syntax |
| Anomaly detection on logs | Via alerting | Yes (Pro plan) |
| Retention | Up to 7 years, no rehydration | Configurable per plan |
| On-premises | No | Yes (Sematext Enterprise) |
| Trace correlation | Automatic (shared NRDB) | Cross-App linking |
[summary]
### Log search without the indexing tax or the storage-tier math
New Relic prices log access per seat, and Sematext's storage tiers climb quickly at long retention. Better Stack stores logs in a unified, ClickHouse-backed warehouse with SQL search and live tail, no per-event charges, no storage-tier decisions, and no seat gate on who can query.
**Unified log management with SQL search, live tail, and no indexing surprises.** [See how it works.](https://betterstack.com/logs)
[/summary]
---
## Infrastructure monitoring
Both cover hosts, containers, and Kubernetes well. The differences are the pricing axis and how access is gated.
### New Relic: broad cloud coverage, gated by the full platform seat
New Relic covers Linux, Windows, and macOS with agentless cloud integrations for AWS, Azure, and GCP, plus solid Kubernetes monitoring, all included in the ingest-plus-seats model with no per-host fee. The consistent caveat applies: viewing infrastructure data during an incident requires a full platform seat, so an engineer without one provisioned cannot pull up host metrics at 2am. The data is there; access is priced per person.
### Sematext: per-host monitoring with deep Kubernetes dashboards
Sematext Infrastructure Monitoring charges per host, roughly $2.80 to $5.76 per month depending on plan and retention, with container monitoring included up to a threshold and additional containers billed separately. It ships out-of-the-box dashboards for servers, containers, Kubernetes, databases, and processes, with service auto-discovery and inventory monitoring that tracks hardware and software packages for vulnerability and compliance work. Its Kubernetes support is genuinely strong, with dedicated dashboards for pods, nodes, deployments, and namespaces, and a Network Map that visualizes topology in real time. Service Monitoring, the agent-based application metrics product, is billed separately per agent at roughly $8.64 to $15.12 per month.
The structural contrast is the pricing axis. Sematext's per-host and per-agent fees mean the bill grows every time you add a server, whether or not that server produces more data, while New Relic charges for the data and gates viewing behind seats. Neither is universally cheaper; which wins depends on your ratio of hosts to engineers.
| Infrastructure monitoring | New Relic | Sematext |
|---|---|---|
| Pricing model | Included in ingest + user license | Per-host + per-agent |
| Access to view metrics | Full platform seat required | All users, no seat model |
| Cloud integrations | AWS, Azure, GCP (agentless) | AWS, Azure, GCP, Kubernetes |
| Kubernetes depth | Yes | Yes (pods/nodes/namespaces, Network Map) |
| Inventory tracking | Limited | Yes (packages, versions) |
| Cost grows with | Ingest + seats | Host and agent count |
[summary]
### Infrastructure metrics wired into the whole reliability workflow
New Relic gates infrastructure views behind seats and Sematext bills per host and per agent. Better Stack charges no per-host fees and no cardinality penalties, and its infrastructure metrics sit next to uptime monitors, on-call schedules, and incident timelines rather than in a separate App.
**Infrastructure monitoring connected to alerting, on-call, and incident response in one place.** [Get started free.](https://betterstack.com)
[/summary]
---
## Digital experience monitoring
Both offer real user monitoring, but at different depths. This is a clear New Relic strength.
New Relic is a two-time consecutive Gartner Magic Quadrant Leader for digital experience monitoring, with Browser RUM, Mobile RUM across iOS, Android, React Native, and Flutter, Session Replay, Synthetic Monitoring, and Product Analytics, all correlated to backend traces through the shared NRDB.
Sematext Experience collects page load times, HTTP request timing, resource loading, UI interactions, Core Web Vitals, and Apdex scores, supports single-page apps like React and Angular, and provides session inspection and geography reports. It is priced by pageview volume, from around $9 a month to $89. What it lacks against New Relic is session replay, product analytics with funnels, and built-in error tracking linked to replays; Sematext's RUM is focused on performance metrics rather than the full replay-and-analytics story. Sematext's separate strength is the breadth of its Synthetics product, with user journey scripting, CI/CD integration, private locations, API and SSL monitoring, which goes beyond New Relic's synthetic offering.
| Digital experience | New Relic | Sematext |
|---|---|---|
| Browser RUM | Yes (Gartner DEM Leader, 2x) | Yes (Experience) |
| Session replay | Yes | No |
| Product analytics / funnels | Yes | No |
| Synthetic monitoring | Yes | Yes (deeper: journeys, CI/CD, private locations) |
| Backend correlation | Seamless (shared NRDB) | Cross-App |
---
## AI capabilities
Both platforms have shipped modern AI, and both now offer MCP servers. New Relic's autonomous investigation is further along; Sematext's AI is newer and lighter.
### New Relic: an "always on" SRE Agent, still mostly in preview
New Relic's SRE Agent, introduced in February 2026, is designed as an always-on teammate that begins diagnosing an incident before an engineer has acknowledged the page, querying traces, reviewing logs, checking recent deployments, and producing a root cause hypothesis. The Agentic Platform adds a no-code agent builder, orchestration, an evaluation engine, and MCP support. Applied Intelligence, which groups related alerts and generates summaries, is generally available, and AI Observability for LLM pipelines reached general availability in June 2026. The caveat is maturity: the SRE Agent, much of the Agentic Platform, and the MCP server remain in preview.
### Sematext: an MCP server, AI Agent Watch, and anomaly detection
Sematext's AI story has moved quickly, and the older assumption that it has none is out of date. It now ships an MCP server that connects an AI agent such as Claude or ChatGPT to your observability data, letting it list your Apps, search logs, review host and container health, query metrics, and inspect which alerts fired so it can correlate across App types, with setup taking under five minutes. Alongside it, Sematext has added AI Agent Watch for keeping an eye on AI agent activity and an AI-assisted OpenTelemetry onboarding skill that helps instrument services faster. Anomaly detection, available on Pro plans, uses statistical models to flag unusual patterns in metrics and logs without manual thresholds.
What Sematext does not yet have is an autonomous SRE agent that investigates an incident on its own the way New Relic's is designed to. Its MCP server is a capable query-and-correlation interface for AI agents rather than a system that diagnoses root cause without prompting, and its AI features are newer and less battle-tested than New Relic's longer-running Applied Intelligence. For teams that want to query observability data through an AI assistant, Sematext now genuinely qualifies; for autonomous investigation, New Relic is ahead.
| AI capability | New Relic | Sematext |
|---|---|---|
| Autonomous investigation | SRE Agent (fires on alert, Preview) | No |
| Anomaly detection | Applied Intelligence (GA) | Yes (Pro plan, statistical) |
| MCP server | Yes (Preview) | Yes (GA, logs/metrics/hosts/alerts) |
| AI agent monitoring | Via AI Observability | AI Agent Watch |
| No-code agent builder | Yes (Agentic Platform, Preview) | No |
| LLM / AI observability | AI Observability (GA, June 2026) | Limited |
| Maturity of flagship AI | Longer-running, partly preview | Newer, query-focused |
[summary]
### AI that also gets someone on the phone
Both platforms can query and correlate with AI, and both offer MCP servers. What neither includes is a direct line from a root cause hypothesis to an on-call notification, an incident timeline, and a status page update. Better Stack's AI SRE connects to the full incident lifecycle, so the investigation and the response happen in the same place.
**Autonomous root cause investigation wired straight into on-call, incidents, and status pages.** [See the AI SRE.](https://betterstack.com)
[/summary]
---
## Incident management and alerting
Neither platform owns the full incident lifecycle, and Sematext stops earlier than New Relic.
New Relic's Applied Intelligence groups related alerts and generates AI-driven summaries, SLO tracking watches error budgets, and on-call scheduling is available through New Relic On-Call or external integrations, giving it a native paging path.
Sematext provides threshold, anomaly-detection, and heartbeat alerts that fire to email, Slack, PagerDuty, Opsgenie, Squadcast, VictorOps, Microsoft Teams, and webhooks, and it offers status pages with incident communication bundled into its Synthetics product. What it does not include is on-call scheduling, escalation policies, or phone and SMS delivery within Sematext itself, so reliable paging and incident lifecycle management mean adding PagerDuty or Opsgenie at roughly $49 to $83 per user per month. That is a second vendor, a second bill, and configuration across both systems. Sematext's status pages are a genuine plus that New Relic lacks entirely, but the paging layer is where it depends on an external tool.
| Incident management | New Relic | Sematext |
|---|---|---|
| Alert types | Applied Intelligence (GA) | Threshold, anomaly, heartbeat |
| Notification channels | Broad | Email, Slack, PagerDuty, Opsgenie, Teams, webhooks |
| On-call scheduling | Via New Relic On-Call or external | Not included |
| Escalation policies | Via New Relic On-Call or external | Not included |
| Phone / SMS delivery | Via New Relic On-Call or external | Via external tools |
| Status pages | No | Yes (bundled with Synthetics) |
---
## Pricing comparison
The two models differ on both the number of axes and what drives them. New Relic bills two things, ingest and seats. Sematext bills several, per host, per agent, per span, per pageview, per monitor, plus storage.
New Relic charges $349 per month per full platform user on Pro, plus $0.40/GB ingest past the 100GB free tier. Fifteen engineers who all need full access pay $5,235 per month in seats before telemetry counts. Sematext prices each App independently: infrastructure monitoring for 100 hosts on Standard runs around $360 a month, service monitoring for 100 agents around $1,008, log management for a few hundred gigabytes adds ingestion plus storage, tracing at 20 million spans is $179, and RUM and synthetics stack on top, with an external tool needed for real incident management.
**Scenario: 100 hosts, 15 engineers needing full access, full-stack coverage**
| Cost component | New Relic (Pro, annual) | Sematext |
|---|---|---|
| User licenses | $5,235/month (15 x $349) | $0 (no seats) |
| Infrastructure / host monitoring | Included in ingest | ~$360/month (100 hosts) |
| Service / app monitoring | Included | ~$1,008/month (100 agents) |
| Logs + tracing + RUM | ~$160/month ingest | ~$600-900/month (across Apps + storage) |
| On-call (5 responders, PagerDuty) | Via New Relic On-Call or ~$245-415/month | ~$245-415/month (required) |
| **Estimated monthly total** | **~$5,640-5,810/month** | **~$2,200-2,700/month + on-call** |
At this profile Sematext is meaningfully cheaper, because New Relic's seat bill dominates. But the shape flips with the ratio of hosts to engineers: a three-engineer team on 300 hosts pays New Relic little in seats while Sematext's per-host and per-agent fees climb steadily, and a large-headcount team on modest infrastructure favors Sematext. The deeper contrast is predictability and inclusion. New Relic is two axes and one bill, with incident tooling closer to hand; Sematext is several axes across several Apps plus an external pager, cheaper here but harder to forecast, and it adds an on-premises option and Elasticsearch-native logging that New Relic cannot match. Run your real host-to-engineer ratio against both before deciding.
One point each way: New Relic's forever-free tier (100GB and one full user) is the most generous evaluation path in managed observability, and Sematext's à la carte model lets you start extremely cheap, from $5 a month for logs alone, and add only what you need.
| Pricing factor | New Relic | Sematext |
|---|---|---|
| Free / entry tier | 100GB + 1 full user, forever | From $5/month (logs alone) |
| Per-user fee | $349/month (full platform, Pro) | None |
| Per-host / per-agent fee | No | Yes |
| Billing axes | Two (ingest + seats) | Several (host, agent, span, pageview) |
| On-premises | No | Yes |
| Predictability | High (two axes) | Lower (several Apps and axes) |
| Cost scales with | Engineer headcount + ingest | Hosts, agents, spans, pageviews |
[summary]
### Full-lifecycle reliability without a per-seat bill or a stack of separate Apps
New Relic charges per engineer, and Sematext spreads cost across several Apps plus an external pager. Better Stack consolidates logs, metrics, traces, on-call scheduling, incident management, and status pages into one platform with usage-based pricing and no per-seat fees.
**Fewer vendors, no seat math, and a single home for the whole reliability workflow.** [Talk to us.](https://betterstack.com)
[/summary]
---
## Security, compliance, and deployment
Neither platform is a security product, but their compliance and deployment stories differ in ways that matter for procurement.
New Relic holds SOC 2 Type II, HIPAA on Data Plus, and FedRAMP Moderate with expansion to High underway, and includes SSO via Okta, Azure, and Google, SCIM provisioning, RBAC, and audit logs at the enterprise tier. It has no ISO 27001 or PCI DSS, and no self-hosted option: all telemetry lives in New Relic's cloud.
Sematext runs on AWS with SOC 1, 2, and 3 compliance inherited from AWS infrastructure, offers data residency in US and EU regions, and added an Audit Trail feature in mid-2025, with RBAC across all plans. Its standout is deployment: the on-premises Sematext Enterprise option (Docker-based, covering all products except Synthetics) keeps data entirely within your infrastructure, which cloud-only New Relic cannot offer. Neither platform is HIPAA compliant on Sematext's side or FedRAMP-authorized, and for federal procurement New Relic's FedRAMP coverage is ground Sematext does not reach. The reverse is true for data sovereignty: if you cannot use any cloud-hosted platform, Sematext's on-premises deployment is the deciding factor.
| Security and deployment | New Relic | Sematext |
|---|---|---|
| SOC 2 Type II | ✔ (own attestation) | ✔ (via AWS) |
| HIPAA | ✔ (Data Plus) | ✘ |
| FedRAMP | ✔ (Moderate, expanding to High) | ✘ |
| SSO / SAML | Okta, Azure, Google | RBAC all plans |
| Audit logs | ✔ | ✔ (added mid-2025) |
| Data residency | US, EU | US, EU |
| On-premises / self-hosted | ✘ | ✔ (Sematext Enterprise) |
---
## What each platform genuinely lacks
**New Relic gaps worth knowing:**
1. Seat costs at $349 per month per full platform user compound quickly with team size.
2. No on-premises or self-hosted option; all telemetry lives in New Relic's cloud.
3. NRQL is proprietary, so every dashboard and saved investigation is tied to the platform.
4. The SRE Agent, most of the Agentic Platform, and the MCP server remain in preview.
5. No status pages and no unlimited native on-call delivery.
6. No ISO 27001 or PCI DSS certification.
7. Synthetic monitoring is shallower than Sematext's journeys, CI/CD, and private-location coverage.
**Sematext gaps worth knowing:**
1. Modular Apps are not unified in one store, so cross-signal correlation means setup and cross-App navigation.
2. Cost spans several independent axes (host, agent, span, pageview, storage), which is hard to forecast at full-stack scale.
3. Per-host and per-agent fees grow with infrastructure size regardless of data volume.
4. No dedicated error tracking product with Sentry-style grouping and stack-trace analysis.
5. No session replay or product analytics in RUM.
6. No on-call scheduling, escalation, or phone/SMS delivery; paging needs PagerDuty or Opsgenie.
7. AI is newer: an MCP server and anomaly detection, but no autonomous SRE agent.
8. Not HIPAA compliant and no FedRAMP; compliance leans on AWS infrastructure attestations.
---
## Final thoughts
The choice comes down to whether you want observability delivered as one integrated product or assembled from a set of specialized parts. Both approaches can work well, but they suit different teams and operating models.
**New Relic is the stronger fit when you want one unified platform, one query language, and breadth you do not have to assemble.** Logs, metrics, traces, a mature and analyst-recognized digital experience suite with session replay, and a more advanced AI operations layer all sit within NRDB, allowing teams to correlate data without configuring connections across separate applications. FedRAMP and HIPAA coverage also make it easier to satisfy regulated procurement requirements. That level of integration, however, comes with a less flexible commercial and deployment model: **$349-per-seat pricing that climbs with headcount, a proprietary query language, and no on-premises option.**
**Sematext takes a more modular path, making it better suited to teams that value Elasticsearch-native logging, gradual adoption, and control over where data is stored.** You can start with a single App for a few dollars a month and add capabilities only as requirements grow, while its log management, Kubernetes monitoring, and synthetic monitoring remain genuine strengths. Its on-premises deployment also addresses data-sovereignty needs that cloud-only tools cannot. That flexibility introduces more moving parts: **several separate Apps and billing axes to manage, per-host and per-agent fees, no unified store, no session replay or dedicated error tracking, and no native incident management, so you add a pager elsewhere.**
That contrast makes the final decision less about which platform has more features and more about how you want to buy, operate, and scale observability. New Relic makes sense when you want a broad managed system and are comfortable paying per seat for tighter integration. Sematext is more compelling when you prefer to assemble only the capabilities you need, remain close to the Elasticsearch ecosystem, or retain the option to deploy on your own infrastructure.
Map your host-to-engineer ratio, deployment requirements, and must-have features against both pricing models. In most cases, the better fit becomes clear before the feature comparison is complete.
[summary]
### One layer neither platform actually closes
Whether you buy New Relic's unified platform or assemble Sematext's Apps, you still need separate tools for on-call scheduling, phone and SMS escalation, and incident management that drives your status page automatically. Better Stack brings all of that together with logs, metrics, and traces in one platform, with usage-based pricing and no per-seat fees.
**The full reliability lifecycle in one place. Start free, no credit card required.** [Try Better Stack.](https://betterstack.com)
[/summary]
---